Technical Support Specialist
3 weeks ago
Join MNSi - Managed Network Systems Inc. as a Technical Support Specialist. This is a permanent position where you will play a crucial role in ensuring the smooth operation of our computer systems and networks.
Employment Details- Employment Duration: Permanent
- Working Language: English
- Work Hours: 80 hours bi-weekly
- College/CEGEP
- 2 years to less than 3 years in a similar role
- Help desk support
- Telecommunications sector
- Private industry
- Troubleshooting and diagnostics
- Monitor and report on the performance of computer systems and networks.
- Assist users encountering difficulties with their computers.
- Consult technical manuals and user guides to research and implement effective solutions.
- Maintain a log of problems and solutions for reference by other technical support analysts.
- Provide business systems, network, and Internet support to users based on identified issues.
- Deliver exceptional customer service.
- Conduct diagnostic tests to identify issues.
- Communicate technical problems, processes, and solutions clearly.
- Repair electronic equipment as needed.
- Proficient in networking software and hardware.
- Familiar with Internet and desktop applications.
- Information technology (IT) service delivery
- Technical support
- Own transportation is necessary.
- Fast-paced environment.
- Ability to work under pressure.
- Repetitive tasks.
- Attention to detail is essential.
- Combination of sitting, standing, and walking.
- Accurate and detail-oriented.
- Client-focused with excellent oral and written communication skills.
- Proactive and organized.
- Team player with the ability to multitask.
- Honesty and integrity are paramount.
- Dental plan
- Health care plan
- Vision care benefits
- Pension plan
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