Technical Support Specialist

3 weeks ago


Windsor, Ontario, Canada MNSi- Managed Network Systems Inc. Full time
Job Overview

Join MNSi - Managed Network Systems Inc. as a Technical Support Specialist. This is a permanent position where you will play a crucial role in ensuring the smooth operation of our computer systems and networks.

Employment Details
  • Employment Duration: Permanent
  • Working Language: English
  • Work Hours: 80 hours bi-weekly
QualificationsEducation
  • College/CEGEP
Experience
  • 2 years to less than 3 years in a similar role
Work Environment
  • Help desk support
  • Telecommunications sector
  • Private industry
  • Troubleshooting and diagnostics
Key Responsibilities
  • Monitor and report on the performance of computer systems and networks.
  • Assist users encountering difficulties with their computers.
  • Consult technical manuals and user guides to research and implement effective solutions.
  • Maintain a log of problems and solutions for reference by other technical support analysts.
  • Provide business systems, network, and Internet support to users based on identified issues.
  • Deliver exceptional customer service.
  • Conduct diagnostic tests to identify issues.
  • Communicate technical problems, processes, and solutions clearly.
  • Repair electronic equipment as needed.
Technical Skills
  • Proficient in networking software and hardware.
  • Familiar with Internet and desktop applications.
Work Experience Area
  • Information technology (IT) service delivery
Specialization
  • Technical support
Transportation Requirements
  • Own transportation is necessary.
Work Conditions
  • Fast-paced environment.
  • Ability to work under pressure.
  • Repetitive tasks.
  • Attention to detail is essential.
  • Combination of sitting, standing, and walking.
Personal Attributes
  • Accurate and detail-oriented.
  • Client-focused with excellent oral and written communication skills.
  • Proactive and organized.
  • Team player with the ability to multitask.
  • Honesty and integrity are paramount.
Health Benefits
  • Dental plan
  • Health care plan
  • Vision care benefits
Financial Benefits
  • Pension plan


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