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Technical Support Specialist

2 months ago

Windsor, Ontario, Canada MNSi- Managed Network Systems Inc. Full time
Job Overview

Join MNSi- Managed Network Systems Inc. as a Technical Support Specialist. This role is essential in ensuring our clients receive top-notch assistance with their technology needs.

  • Employment Duration: Permanent
  • Working Language: English
  • Work Hours: 80 hours bi-weekly
Education Requirements
  • College/CEGEP
Work Environment
  • Help Desk Support
  • Telecommunications Sector
  • Private Industry
  • Troubleshooting and Diagnostics
Key Responsibilities
  • Monitor and report on the efficiency of computer systems and networks.
  • Assist users facing challenges with their computer systems.
  • Refer to user manuals, technical documents, and other resources to identify and implement solutions.
  • Maintain a comprehensive log of issues and resolutions for reference by other support analysts.
  • Deliver business systems, network, and Internet support to users in response to identified challenges.
  • Provide exceptional customer service.
  • Conduct diagnostic assessments.
  • Effectively communicate technical issues, processes, and solutions.
  • Repair electronic devices as necessary.
Technical Knowledge
  • Networking Software
  • Networking Hardware
  • Internet Technologies
  • Desktop Applications
Experience Requirements
  • Call Center Experience
Specialization Area
  • Technical Support Services
Transportation Information
  • Personal Transportation Required
Work Conditions
  • Fast-Paced Environment
  • Ability to Work Under Pressure
  • Repetitive Tasks
  • Attention to Detail
  • Combination of Sitting, Standing, and Walking
Personal Attributes
  • Detail-Oriented
  • Client-Focused
  • Excellent Oral and Written Communication Skills
  • Proactive and Organized
  • Team-Oriented
  • Multitasking Ability
  • Integrity
Screening Questions
  • Are you available for shift or on-call work?
  • Are you legally authorized to work in Canada?
  • Do you possess prior experience in this field?
Experience Level
  • 2 to 3 Years of Relevant Experience
Benefits
  • Health Benefits: Dental, Healthcare, Vision Care
  • Financial Benefits: Pension Plan