Technical Support Specialist

2 months ago

Windsor, Ontario, Canada 2720455 Ontario Inc. Full time
Position Overview

We are seeking a dedicated User Support Technician to join our team at 2720455 Ontario Inc.. This is a permanent position that requires a commitment of 32 to 40 hours per week. The ideal candidate will possess a college diploma or equivalent certification, with 7 months to less than 1 year of relevant experience.

Work Environment

The role is based in an office setting, where you will be responsible for providing comprehensive support to users facing technical challenges.

Key Responsibilities
  • Facilitate access to computer networks.
  • Assist users encountering difficulties with their computers.
  • Refer to user manuals, technical documents, and other resources to identify and implement solutions.
  • Offer guidance and training to users based on identified issues.
  • Maintain a log of problems and solutions for the benefit of other support analysts.
  • Engage in the redesign of applications and software.
  • Deliver business systems, network, and Internet support to users as needed.
  • Set up equipment for employee use, ensuring proper installation of cables, operating systems, and software.
  • Conduct backup and recovery operations for web servers.
  • Provide excellent customer service and manage incidents effectively.
Supervisory Responsibilities

This position may involve supervising 1 to 2 individuals.

Technical Skills Required
  • Proficiency in networking software and security.
  • Familiarity with Internet protocols and server management.
  • Knowledge of security software and word processing applications.
  • Experience with mail server software, HTML editing tools, and MS Office Suite.
  • Proficient in MS Windows and SharePoint.
Safety and Security

Applicants must be bondable.

Work Conditions
  • Ability to meet tight deadlines.
  • Comfortable with repetitive tasks.
  • Manual dexterity and attention to detail are essential.
  • Primarily sedentary work.
Personal Attributes
  • Must demonstrate accuracy and efficiency in interpersonal communication.
  • Excellent verbal and written communication skills are required.
  • Ability to take initiative and stay organized.
  • Capability to multitask effectively.
Screening Questions
  • Are you legally authorized to work in Canada?
  • Do you reside near the advertised location?
Compensation

Financial benefits will be provided as per the collective agreement.

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