Technical Support Specialist

3 months ago

Windsor, Ontario, Canada 2720455 Ontario Inc. Full time
Position Overview

The role of a User Support Technician involves providing essential assistance to users encountering challenges with their computer systems. This position is crucial in ensuring smooth operations within the organization.

Employment Details
  • Work Term: Permanent
  • Work Language: English
  • Hours: 32 to 40 hours per week
  • Education: Completion of a college, CEGEP, or equivalent non-university certificate or diploma program lasting 1 to 2 years
  • Experience: 7 months to less than 1 year in a relevant field
Work Environment

This position is based in an office setting, providing a collaborative atmosphere for problem-solving and technical support.

Key Responsibilities
  • Facilitate access to computer networks for users.
  • Assist users facing difficulties with their computer systems.
  • Utilize user manuals, technical documentation, and other resources to identify and implement solutions.
  • Offer guidance and training to users based on their specific challenges.
  • Maintain a comprehensive log of issues and solutions for reference by other technical support personnel.
  • Engage in the redesign of applications and software to enhance user experience.
  • Deliver support for business systems, networks, and Internet services in response to user inquiries.
  • Set up equipment for user functionality, ensuring proper installation of cables, operating systems, and necessary software.
  • Conduct backup and recovery operations for web servers.
  • Provide exemplary customer service and manage incident reports effectively.
Supervisory Responsibilities

This role may involve overseeing 1 to 2 team members.

Technical Proficiencies
  • Proficient in networking software and security.
  • Knowledgeable in Internet technologies and server management.
  • Familiar with security software and various office applications.
  • Experienced in using HTML editing tools and MS Office Suite.
  • Proficient in MS Windows and SharePoint.
Safety and Security

Must be bondable to ensure trustworthiness in handling sensitive information.

Work Conditions
  • Ability to meet tight deadlines.
  • Willingness to perform repetitive tasks.
  • Requires manual dexterity and attention to detail.
  • Primarily a sedentary role.
Personal Attributes
  • Demonstrates accuracy and efficiency in work.
  • Exhibits strong interpersonal skills.
  • Possesses excellent verbal and written communication abilities.
  • Shows initiative and organizational skills.
  • Capable of multitasking effectively.
Screening Questions
  • Are you legally authorized to work in Canada?
  • Do you reside near the job location?
Compensation

Financial benefits will be provided in accordance with the collective agreement.

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