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Regional Team Manager

2 months ago

Vancouver, British Columbia, Canada Alvéole Full time

About Alvéole

Alvéole is a leading social company that cultivates greener cities and more connected communities worldwide. As a certified B Corp and 1% for the Planet member, we bring nature-based solutions to buildings in cities, monitoring their impact with technology to help clients meet their ESG goals and drive positive environmental and social change.

What We Offer

  • A team environment that encourages initiatives and leadership.
  • Opportunities to work with highly talented people who are passionate about their work.
  • Career growth and personal development.
  • A comprehensive benefit plan.
  • The chance to work for a company at the forefront of the ESG movement, driving change and positive impact in urban landscapes.

Our Values

We believe that the diverse skills, personalities, backgrounds, and past experiences of every Alvéole team member are key components to our growth, wellbeing, and shared goal of making people fall in love with bees. We encourage applications from persons of diverse backgrounds and are committed to creating a workplace where all feel included.

Job Description

Regional Team Manager (North America West)

Reporting to the VP Operations, the Regional Team Manager is responsible for overseeing Alvéole's operations in an assigned region. This is a full-time position that requires strong leadership and management skills.

Key Responsibilities

  • Oversee daily operations, manage budgets, and set performance objectives for your region's teams.
  • Recruit, train, manage, and support Team Managers to achieve their strategic objectives with their respective teams.
  • Evaluate performance with regular 1x1s, weekly manager's conferences, and quarterly performance reviews.
  • Plan and optimize operations to be efficient, profitable, and customer-focused.
  • Uphold quality assurance measures and standard operating procedures to ensure optimal employee safety and exceptional client experience.
  • Deal with escalated customer, employee, and operational issues.
  • Assist in the development of essential universal tools, training, and content for the operations team.
  • Participate in middle management to the growth of the company, contributing to strategic planning and related projects and workgroups.
  • Support growth of our new and established markets by connecting with our client base and understanding their needs and expectations.
  • Travel periodically to the cities to support operations and according to the needs of the Team Managers in your region.

Requirements

  • Results-driven and autonomous.
  • Resourceful with a demonstrated ability to anticipate change and proactively adjust priorities and strategies accordingly.
  • Comfortable simultaneously managing multiple projects on different timelines while working efficiently under pressure.
  • Strong analytical and problem-solving skills.
  • Competency with financial models, P&L, and budgets.
  • Ability to exercise active listening, empathy, and resolve conflict efficiently.
  • Experience and/or knowledge of apiculture/biodiversity/ecology is a strong asset.

Preferred Qualifications

  • Management and/or leadership experience.
  • And/or Bachelor's degree in business, customer relationship management, or related field is an asset.
  • Proficiency with Mac (Apple) systems and Google tools, CRM systems, and project management tools.