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Dental Office Administrative Assistant

2 months ago


Markham, Ontario, Canada Dentalcorp Full time
About Us

Hunter Dental has been a trusted provider of dental care in the Markham community for over 60 years. Our mission is to deliver exceptional patient experiences and promote optimal oral health in a caring and comfortable environment.

Our Services

We offer a wide range of dental services, including Invisalign, TMD program, TMJ treatment, periodontics, oral surgery, and dental sedation. Our team of experienced professionals is dedicated to providing quality care and exceeding patient expectations.

The Opportunity

We are seeking a highly skilled and experienced Senior Administrative Assistant to join our team. The successful candidate will have a passion for building strong patient relationships and contributing to the ongoing oral health of our community.

Responsibilities
  • Schedule patients to ensure all providers have productive schedules
  • Promote new hygiene business in perio-surgery, Invisalign, and TMD programs
  • Treatment scheduling of maximally productive hygiene appointments
  • Utilize excellent phone skills to fill short notice cancellations and be proactive to manage hygiene patient demand
  • Maintain an active list of temp hygienists to utilize if/when needed
  • Use hygiene knowledge to lead conversations which support patient optimal oral health
  • Encourage patient acceptance of the dental treatment plans by answering questions and creating value for the proposed treatment
  • Present treatment options, review payment plans, answer questions and overcome objections to motivate patients to case acceptance
  • Build strong relationships with patients to ensure trust and loyalty
  • Assist with accounts receivables and complete daily deposit reconciliations
  • Complete insurance submissions and pre-determinations
About You

We are looking for a highly skilled and experienced Senior Administrative Assistant with a passion for building strong patient relationships and contributing to the ongoing oral health of our community. The ideal candidate will have:

  • 4+ years of administration experience
  • 3+ years of experience with accounts receivables and insurance submissions in a dental office
  • Excellent communication skills
  • The ability to quickly maneuver numerous tasks efficiently and proficiently
  • A proactive individual who maintains control over schedules
  • Enjoys working with production goals
  • Knowledge and understanding of oral treatment plans and ability to educate patients
  • Strong customer service experience; kind and professional
  • Detail oriented
  • Experience with Tracker and Recall Max highly preferred

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted.