Senior Dental Office Coordinator
1 month ago
Hunter Dental has been a trusted provider of dental care in the Markham community for over 60 years. Our mission is to deliver exceptional patient experiences and promote optimal oral health in a caring and comfortable environment.
The OpportunityWe are seeking a highly skilled Senior Administrative Assistant to join our team. The successful candidate will have a passion for building strong patient relationships and contributing to the ongoing oral health of our community.
Responsibilities- Schedule patients to ensure efficient use of provider time
- Promote new hygiene business in perio-surgery, Invisalign, and TMD programs
- Treatment scheduling of maximally productive hygiene appointments
- Utilize excellent phone skills to fill short notice cancellations and manage hygiene patient demand
- Maintain an active list of temp hygienists to utilize if needed
- Use hygiene knowledge to lead conversations supporting patient optimal oral health
- Encourage patient acceptance of dental treatment plans by answering questions and creating value
- Present treatment options, review payment plans, and answer questions to motivate patients to case acceptance
- Build strong relationships with patients to ensure trust and loyalty
- Assist with accounts receivables and complete daily deposit reconciliations
- Complete insurance submissions and pre-determinations
- 3+ years of experience with accounts receivables and insurance submissions in a dental office
- A warm and friendly person who appreciates the value of optimal oral health for life
- Excellent communication skills
- Ability to quickly maneuver numerous tasks efficiently and proficiently
- A proactive individual who maintains control over schedules
- Enjoys working with production goals
- Knowledge and understanding of oral treatment plans and ability to educate patients
- Strong customer service experience; kind and professional
- Detail oriented
- Experience with Tracker and Recall Max highly preferred
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