Senior Dental Office Coordinator

1 month ago


Markham, Ontario, Canada dentalcorp Full time
About Us

Hunter Dental has been a trusted provider of dental care in the Markham community for over 60 years. Our mission is to deliver exceptional patient experiences and promote optimal oral health in a caring and comfortable environment.

The Opportunity

We are seeking a highly skilled Senior Administrative Assistant to join our team. The successful candidate will have a passion for building strong patient relationships and contributing to the ongoing oral health of our community.

Responsibilities
  • Schedule patients to ensure efficient use of provider time
  • Promote new hygiene business in perio-surgery, Invisalign, and TMD programs
  • Treatment scheduling of maximally productive hygiene appointments
  • Utilize excellent phone skills to fill short notice cancellations and manage hygiene patient demand
  • Maintain an active list of temp hygienists to utilize if needed
  • Use hygiene knowledge to lead conversations supporting patient optimal oral health
  • Encourage patient acceptance of dental treatment plans by answering questions and creating value
  • Present treatment options, review payment plans, and answer questions to motivate patients to case acceptance
  • Build strong relationships with patients to ensure trust and loyalty
  • Assist with accounts receivables and complete daily deposit reconciliations
  • Complete insurance submissions and pre-determinations
About You
  • 3+ years of experience with accounts receivables and insurance submissions in a dental office
  • A warm and friendly person who appreciates the value of optimal oral health for life
  • Excellent communication skills
  • Ability to quickly maneuver numerous tasks efficiently and proficiently
  • A proactive individual who maintains control over schedules
  • Enjoys working with production goals
  • Knowledge and understanding of oral treatment plans and ability to educate patients
  • Strong customer service experience; kind and professional
  • Detail oriented
  • Experience with Tracker and Recall Max highly preferred


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