Customer Deployment Specialist

1 week ago

Montreal, Quebec, Canada Rogers Communications Full time
About the Role

Rogers Communications is seeking a highly skilled Delivery Specialist to join our team. As a key member of our Business Solutions group, you will be responsible for ensuring the successful deployment of our network solutions to customers across Canada.

Key Responsibilities
  • Manage customer orders and coordinate with internal and external resources to execute delivery requirements.
  • Validate and process Clean Order Package (COP) requests for all lines of business, including Wireline, Wireless, Data Centre, IoT, and Service Migrations.
  • Facilitate status meetings and oversee project critical milestones to ensure timely delivery.
  • Process MACD requests for existing Rogers for Business Services and ensure timely billing activation.
  • Build strong customer relationships through exceptional service and communication, embodying the I AM SERVICE behaviors in every interaction.
  • Define schedule and delivery plans to communicate with customers and assess risk factors.
  • Coordinate and communicate firm installation dates (FOC) with customers and ensure timely delivery.
  • Act as liaison with field technicians and ensure timely resolution of any issues.
  • Ensure accurate and timely submission of Commercial & Strategic Orders on behalf of Sales via RDL.
  • Account creation of Wireline & Wireless accounts and upload pricing details into V21 Billing System.
  • Diligent order tracking for revenue reporting.
Requirements
  • 2+ years of experience in the Telecommunication industry, with a focus on Business to Business segment.
  • Knowledge of Rogers Business services, products, and procedures.
  • Knowledge of Ethernet technology and topology, IP Technology, SIP, MPLS, Wi-Fi, UCC.
  • Excellent proficiency with Vision 21, ICM, AS400, INSIS, EWP, SGI, Oasis, and Salesforce & Optic.
  • Strong communication skills (oral and written) and ability to interface with all levels of the organization, across a variety of cross-functional teams.
  • Ability to bring new ideas and approaches that are appropriate to the business, challenging the status quo.
  • Strong analytical and problem-solving skills.
  • Post-Secondary education in a related Technology or Telecommunications field.
  • ITIL, PMP certifications an asset.
  • Ability to promote a collaborative team culture through active listening, seeking to understand, and information sharing.
  • Excellent presentation and communication skills.

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