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Wireline Solutions Coordinator
2 months ago
Rogers Communications is seeking a highly skilled and experienced professional to join our team as a Delivery Specialist - Network Solutions. This is a full-time position that will be based in Montreal, QC.
Key Responsibilities- Responsible for order fulfillment, coordination, and administration for business customer orders, ensuring that delivery procedures are executed with a goal of meeting the defined interval cycle.
- Receive and validate Clean Order Package (COP) requests via Salesforce for all lines of business, including Wireline, Wireless, Data Centre, IoT, and Service Migrations.
- Coordinate with project resources, both internal and external to Rogers, to plan, prepare, and execute on delivery requirements.
- Facilitate status meetings and oversee project critical milestones.
- Process MACD requests for existing Rogers for Business Services.
- Build customer relationships by providing prompt and exceptional service through communication and delivery, embodying the I AM SERVICE behaviours in every interaction.
- Define schedule and delivery plans to communicate with customers and assess risk factors.
- Coordinate and communicate firm installation date (FOC) with the customer.
- Be the liaison with field technicians.
- Ensure timeliness of billing activation upon delivery of service, ensuring closure communication to customer is delivered to ensure awareness of service activation and billing.
- Submission of Commercial & Strategic Orders on behalf of Sales via RDL.
- Account Creation of Wireline & Wireless accounts.
- Uploading of pricing details into V21 Billing System.
- Diligent order tracking for revenue reporting.
- 2+ years of experience within the Telecommunication industry, Business to Business segment preferred.
- Knowledge of Rogers Business services, products, and procedures.
- Knowledge of Ethernet technology and topology, IP Technology, SIP, MPLS, Wi-Fi, UCC.
- Excellent proficiency with Vision 21, ICM, AS400, INSIS, EWP, SGI, Oasis, and Salesforce & Optic.
- Strong communication skills (oral and written) and the ability to interface with all levels of the organization, across a variety of cross-functional teams.
- Ability to bring new ideas and approaches that are appropriate to the business, challenging the status quo.
- Strong analytical and problem-solving skills.
- Post-Secondary education in a related Technology or Telecommunications field.
- ITIL, PMP certifications an asset.
- Ability to promote a collaborative team culture through active listening, seeking to understand, and information sharing.
- Excellent presentation and communication skills.
Rogers Communications is a leading Canadian communications and media company. We are committed to delivering innovative solutions that meet the evolving needs of our customers and communities. Our team is dedicated to providing exceptional service and support to our customers, and we are seeking a talented professional to join our team as a Delivery Specialist - Network Solutions.
