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Retail Technology Support Representative
3 months ago
About AM/PM Service
AM/PM Service is a prominent provider of Point of Sale Technology and Services, proudly serving local businesses across North America for over 35 years. With a dedicated team of over 225 customer service professionals, we are committed to delivering exceptional support and solutions to our clients.
The C-Store Technical Support Specialist will play a crucial role in assisting our customers by addressing various software-related issues remotely. The ideal candidate should possess a proactive attitude and the ability to work independently while ensuring outstanding customer service. Please be aware that this role includes regular on-call shifts and a rotation for weekend work.
Key Responsibilities- Deliver exceptional customer service with a professional phone demeanor.
- Quickly identify and resolve issues.
- Support a range of software applications.
- Conduct thorough follow-ups with customers.
- Troubleshoot diverse systems via remote desktop tools.
- Ensure quality assurance through hardware staging processes.
- Engage in sales-related activities as required.
- Provide training on POS software both remotely and on-site when necessary.
- At least 2 years of experience in customer service.
- A minimum of 2 years in technical support roles.
- Familiarity with networking and mobile technology.
- Strong command of English, both spoken and written.
- Ability to work autonomously and exercise sound judgment.
- Quick learner with the capacity to grasp proprietary POS software systems.
- Proficient in working both independently and collaboratively.
- Excellent interpersonal skills, demonstrating patience and a customer-centric approach to problem-solving.
- Knowledge of POS hardware such as scanners, scales, receipt printers, and EFT devices is advantageous.
- A background in supporting payment devices is beneficial.
- A Bachelor's degree in Computer Science, Software Engineering, or equivalent education is preferred.
- Experience with Windows OS and SQL certification is a plus.
The selected candidate will be required to undergo a background check prior to starting employment.
