Samsung Galaxy Expert

4 weeks ago

Montreal, Quebec, Canada OSL Retail Services Full time

About OSL Retail Services

OSL Retail Services is a dynamic and inclusive people-first company providing outsourced sales solutions for some of North America's biggest Fortune 500 companies. We believe in great people doing greater things, every day.

Job Title: Samsung Galaxy Consultant

We're looking for passionate, driven individuals who are excited about working for a premium brand like Samsung. As a Galaxy Consultant, you'll have the opportunity to become a world-leading expert in a cutting-edge industry.

Responsibilities:

  • Manage the process of troubleshooting and diagnosing product errors on behalf of customers.
  • Demonstrate excellence in customer service and build relationships by educating consumers on how to use Samsung products effectively.
  • Make customer outbound calls as required to ensure they are knowledgeable on repair processes.
  • Liaise with Sales Managers to train staff on all areas surrounding repairs, warranties, trade-ins, and returns.
  • Maintain productivity standards with regards to quality service, first-time resolution, and customer satisfaction.
  • Coordinate and provide support to executing in-store demos and scheduled events, supporting HQ initiatives and directing traffic during busy periods.

Requirements:

  • Minimum 2 years of retail experience.
  • Maintains knowledge on new technology and recent trends; tech-savvy with strong ability to diagnose and repair electronics products.
  • Will embody the Samsung brand in every interaction with customers and genuinely care about their individual needs.
  • Must have high-level interpersonal, communication, and presentation skills to work with others, motivate employees, and conduct training as required.
  • Possesses strong coaching and leadership abilities developed in a retail organization; within the wireless or electronics sector is considered an asset.
  • Detail-oriented and results-focused individual with a proven ability to manage multiple priorities with a sense of urgency.
  • Effective decision-maker and problem-solver with strong customer service orientation.
  • Ability to offer excellent service while achieving operational standards.
  • Flexible to work beyond traditional business hours, holidays, evenings, and weekend periods, based on retail business needs as they arise.

What We Offer:

  • Base hourly pay of $22/hr; we will identify and reward commitment to excellence in service and sales.
  • Exciting incentive programs.
  • Comprehensive health and dental plans.
  • Discounts on the newest wireless technology.
  • Great employee referral program.
  • Ongoing continuous training (online and in-classroom) to support your personal and professional development.
  • Local, regional, and national career growth opportunities.

Join Our Team:

We're an EEOC Employer and committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.

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