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ServiceNow SAM Pro Technical Specialist

2 months ago

Toronto, Ontario, Canada Bank of Montreal Full time $92,400 - $171,600
Job Title: Senior Technical Specialist/Developer for ServiceNow SAM

We are seeking a highly skilled ServiceNow Software Asset Management (SAM) resource to oversee the technical aspects of our SAM initiatives.

Key Responsibilities:
  • Implement, configure, and optimize the ServiceNow SAM module for effective software asset management.
  • Integrate SAM with other ServiceNow modules and external systems.
  • Manage the day-to-day technical operations of the SAM module, ensuring security, scalability, and performance.
  • Administer the ServiceNow platform, ensuring optimal performance, stability, and security.
  • Perform routine maintenance, upgrades, and patches to the ServiceNow platform.
  • Manage ServiceNow user accounts, roles, and access controls.
  • Integrate ServiceNow with other enterprise systems and third-party applications.
  • Develop and maintain APIs and data integrations using REST and SOAP web services.
  • Collaborate with IT teams to ensure ServiceNow solutions align with overall IT strategy.
  • Provide technical support and training to ServiceNow users.
  • Identify opportunities for process improvements and automation within ServiceNow.
  • Stay current with ServiceNow releases, features, and best practices.
  • Participate in ServiceNow community forums and knowledge sharing activities.
Requirements:
  • 8+ years of hands-on ServiceNow Platform engineering/development experience.
  • ~3+ years of hands-on ServiceNow SAM implementation and integration experience.
  • ~Proven technical experience with ServiceNow modules such as ITSM, ITOM, ITBM, and HRSD.
  • ~Certification in Administration or implementation of SAM module / other ServiceNow modules (CSAM/CITAM).
  • ~Familiarity with Agile development methodologies and cloud infrastructure.
About Us:

We're the Bank of Montreal, a leading financial institution dedicated to creating lasting, positive change for our customers, communities, and people. We strive to help you make an impact from day one – for yourself and our customers.

We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs.

From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

Accommodations are available on request for candidates taking part in all aspects of the selection process.