Lead Engineer ServiceNow and Operations Platforms

1 month ago

Toronto, Ontario, Canada CPP Investments Full time
Job Title: Lead Engineer ServiceNow and Operations Platforms

We are seeking a highly skilled and experienced Lead Engineer to join our team at CPP Investments. As a key member of our ServiceNow and Operations Platforms team, you will be responsible for designing, developing, and integrating stakeholder requirements into ServiceNow.

Key Responsibilities:

  • Provide technical expertise and guidance to the team on ServiceNow and Operations Platforms
  • Design and implement high-quality solutions leveraging best practices and mature delivery methods
  • Collaborate with team members to coach and develop solutions, manage enhancements using Agile methodologies, and continuously improve processes, standards, policies, and tools
  • Take ownership and responsibility for addressing the business partner's needs, working creatively and analytically to find solutions in a problem-solving environment
  • Validate that appropriate workflows, policies, standards, and processes are in place

Requirements:

  • Bachelor's degree in business, computer science, engineering, or related field
  • At least 4-6 years of ServiceNow experience, including application development, workflow creation, dashboards, administration, and reporting
  • ServiceNow scripting experience using JavaScript, HTML, CSS, XML, and REST/SOAP Web Services
  • Understanding and experience of Business Rules, Script Includes, UI Actions, and all scripted aspects of ServiceNow
  • Experience with various ServiceNow capabilities, including CSDM/CMDB, HRSD, ECC Pro, ITSM, ITOM, IRM, SecOps, SAM, and APM
  • Knowledge with ServiceNow UI and Service Portal/Employee Center through use of UI pages, CMS, CSS, and Portal widgets
  • Strong working knowledge of ServiceNow administration settings and deep functional and technical knowledge of the ServiceNow platform and integrations
  • Comfortable working in an agile environment with constant feedback and interaction with the team and ability to work under high pressure
  • ServiceNow Certified Implementation Specialist or Certified Application Developer certifications are nice to have
  • Strong problem-solving skills and a track record of execution
  • High level of initiative and work well in a team environment
  • Ability to communicate credibly and persuasively with the broader organization
  • Exemplifies CPP Investments' Guiding Principles of integrity, partnership, and high performance

What We Offer:

CPP Investments is committed to diversity and equitable access to employment opportunities based on ability. We thank all applicants for their interest but will only contact candidates selected to advance in the hiring process.

Our Commitment to Inclusion and Diversity:

In addition to being dedicated to building a workforce that reflects diverse talent, we are committed to fostering an inclusive and accessible experience. If you require an accommodation for any part of the recruitment process (including alternate formats of materials, accessible meeting rooms, etc.), please let us know and we will work with you to meet your needs.

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