ServiceNow Technical Specialist

3 weeks ago

Toronto, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled Technical Specialist to join our team at Scotiabank. As a Technical Specialist, you will play a key role in supporting our ServiceNow implementation and ensuring the smooth operation of our IT systems.

Key Responsibilities
  • Provide technical support and guidance to internal customers and peers on ServiceNow-related issues.
  • Develop and implement solutions to improve existing processes and tools within ServiceNow.
  • Collaborate with the technical lead and architects to design and implement ServiceNow solutions.
  • Manage the deployment and support of ServiceNow Discovery and CMDB.
  • Assist with first and second-level support for the ServiceNow Discovery and CMDB implementation.
Requirements
  • 3-5 years of experience in System Administration or development with ServiceNow.
  • 3+ years of hands-on experience troubleshooting issues and developing solutions within the ServiceNow platform.
  • 2+ years of experience working in a medium or large-sized help desk environment.
  • Certified ServiceNow System Administrator certification or training.
  • ITIL Foundation certification or training.
  • University degree in Computer Science or related field.
  • Experience with System Development Life Cycle and Test methodology.
  • Ability to research and develop new ways to leverage the ServiceNow Platform.
  • Strong analytical skills to review import payloads, monitor integrations, and maintain discovery schedules.
What We Offer
  • Diversity, Equity, Inclusion & Allyship: We strive to create an inclusive culture where every employee is empowered to reach their fullest potential.
  • Accessibility and Workplace Accommodations: We value the unique skills and experiences each individual brings to the Bank.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits.
  • Community Engagement: Opportunities for community engagement & belonging with our various programs.
Working Location

Hybrid

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