Food and Beverage Operations Assistant Manager
4 weeks ago
JOB SUMMARY
The role involves assisting in the management of operations across two key departments: Front Office and Food and Beverage/Culinary or Engineering/Maintenance and Housekeeping. The focus is on enhancing guest and employee satisfaction while optimizing the financial performance of the departments. Adherence to established standards and procedures is essential, alongside supporting the team in achieving property objectives.
CANDIDATE PROFILE
Education and Experience
• A high school diploma or GED with a minimum of 3 years of experience in guest services, front desk, housekeeping, or a related field.
OR
• An associate degree from an accredited institution in Hotel and Restaurant Management, Hospitality, Business Administration, or a related discipline, along with 1 year of experience in guest services, front desk, housekeeping, or a similar area.
CORE WORK ACTIVITIES
Enhancing the Guest Experience
• Delivering exceptional customer service by being accessible and approachable to all guests.
• Maintaining professionalism and courtesy towards guests at all times.
• Aiding employees in understanding and exceeding guests' evolving needs and expectations.
• Ensuring that all team members, including leaders and managers, comprehend the brand's service culture.
• Responding promptly to requests from the customer service department.
Upholding Safety Standards and Procedures
• Executing the property's emergency plan effectively.
• Ensuring a safe working environment in compliance with OSHA/MSDS regulations.
• Implementing and maintaining accident prevention programs.
• Establishing a robust key control program.
• Adhering to the property's specific recovery and second effort plans.
Supporting Property Operations and Budget Management
• Analyzing financial statements, sales reports, and performance data to assess productivity and identify areas for cost reduction and improvement.
• Assisting the team in scheduling to align with guest and occupancy goals.
• Facilitating discussions to address barriers to achieving goals within the team.
• Extending professionalism and courtesy to all employees consistently.
• Ensuring the team possesses the necessary skills to meet expectations.
• Communicating goals related to guest tracking and productivity effectively to the team.
• Leading by example, showcasing self-confidence, energy, and enthusiasm.
• Publishing guest satisfaction results promptly, including feedback forms and letters.
• Ensuring training plans are established and executed efficiently.
• Confirming that all team members meet or exceed hospitality standards.
• Conducting Continuous Improvement Meetings (CIMS) weekly within each department.
• Providing operational support as needed.
The salary range for this position is $52,000 to $67,000 annually.
Marriott International is committed to creating a diverse workforce and fostering an inclusive, people-first culture. We uphold non-discrimination principles on any protected basis, including disability and veteran status, or any other basis covered under applicable law.
Notification to Applicants:
Delta Hotels Whistler Village Suites is dedicated to fulfilling its obligations under applicable provincial legislation and will provide accommodations to job applicants requiring assistance.
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