Food and Beverage Operations Assistant Manager
4 weeks ago
JOB SUMMARY
Assists in overseeing all operational activities across two departments (Front Office and Food and Beverage/Culinary or Engineering/Maintenance and Housekeeping) while managing personnel. Aims to consistently enhance guest and employee satisfaction while optimizing the financial performance of the department. Ensures adherence to established standards and procedures. Supports specific teams while aiding in the achievement of property objectives.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 3 years of experience in guest services, front desk, housekeeping, or a related professional field.
OR
• Associate degree from an accredited institution in Hotel and Restaurant Management, Hospitality, Business Administration, or a related discipline; 1 year of experience in guest services, front desk, housekeeping, or a related professional field.
CORE WORK ACTIVITIES
Enhancing and Managing the Guest Experience
• Delivers exceptional customer service by being readily accessible and approachable for all guests.
• Maintains professionalism and courtesy towards guests at all times.
• Aids employees in understanding the evolving needs and expectations of guests, and strives to exceed them.
• Ensures that all employees, team leaders (if applicable), and managers comprehend the brand service culture.
• Responds promptly to requests from the customer service department.
Upholding Safety Standards and Work Procedures
• Implements the property emergency plan.
• Provides a safe working environment in compliance with OSHA/MSDS regulations.
• Implements and maintains property accident prevention programs.
• Ensures an effective key control program is established.
• Adheres to property-specific second effort and recovery plans.
Supporting Property Operations and Department Budgets
• Analyzes financial statements, sales and activity reports, and other performance metrics to assess productivity, goal achievement, and identify areas for cost reduction and program enhancement.
• Assists and instructs the team in scheduling (using Scheduling Tool) in alignment with guest and occupied room goals.
• Ensures that barriers to achieving goals are discussed and resolved by the team.
• Maintains professionalism and courtesy towards employees at all times.
• Ensures that the team possesses the necessary skills to meet expectations.
• Ensures that goals are effectively communicated to the team as they relate to guest tracking and productivity.
• Leads by example, demonstrating self-confidence, energy, and enthusiasm.
• Publishes all guest satisfaction results in a timely manner, including all guest satisfaction forms, comment cards, and guest letters.
• Ensures training plans are established and executed.
• Ensures all team members meet or exceed hospitality standards.
• Ensures Continuous Improvement Meetings (CIMS) are conducted weekly in each department.
• Provides support for operational functions as necessary.
The salary range for this position is $52,000 to $67,000 annually.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Notification to Applicants: Delta Hotels Whistler Village Suites takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance.
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