Release Operations Analyst

4 weeks ago

Toronto, Ontario, Canada Intact Financial Corporation Full time

Company Overview

At Intact Financial Corporation, our employees are central to our mission: empowering individuals, businesses, and communities to thrive during both prosperous and challenging times. Joining our team means becoming part of a dedicated community of professionals committed to this purpose.

Our Commitment to You

We encourage personal and professional growth while valuing individuality—diversity is one of our greatest strengths. We promise to support you in achieving your aspirations through a variety of tools, opportunities, and flexible arrangements.

Our hybrid work model strikes a balance between remote work and meaningful in-person collaboration.

Position Overview

We are seeking a Release Coordinator/Analyst to join our expanding Release Management team.

Key Responsibilities:

Release Planning:

  • Engage in release planning discussions with Scrum Masters and Project Managers to determine the optimal sequencing of release packages.
  • Contribute to and document recommendations for releases and/or changes to production, detailing scope, schedule, deliverables, and rollback plans. Review these recommendations with the Release Management team.
  • Maintain the release management schedule for specific systems.
  • Oversee the release notes prepared by the team, ensuring they are distributed to internal teams and stakeholders.
  • Update the Release Implementation Plan with relevant information regarding the release, including available resources for deployment.
  • Participate in a Release Management rotation cycle to supervise weekend production deployments.
  • Ensure timely communication with all stakeholders across business and IT teams.

Release Management:

  • Ensure compliance with IT Security and project standards as outlined by Release Management. Collaborate with IT Security to provide updates on Jira tasks initiated by the Release Management team.
  • Communicate deployment outage windows to internal teams and stakeholders.
  • Coordinate and schedule significant changes to production activities, tracking all elements as projects progress through testing phases into production.
  • Support release execution by monitoring each phase of the release process, validating progress through various release gates and testing phases, and assisting in incident triage.
  • Facilitate release coordination and communication during and after deployment as projects transition through testing regions into production.
  • Verify stakeholder acceptance and signoff on deliverables.

Additional Responsibilities:

Release Standards and Processes:

  • Identify opportunities for tactical improvements to the release management process in collaboration with other team members.
  • Maintain comprehensive documentation of all processes, including resources for stakeholders and team members.
  • Update release management standards as established by the team and educate internal members on methodologies and strategies as needed.
  • Gather feedback from users of release management standards and recommend modifications or retirements based on this feedback.

Coordination for Departmental Initiatives:

  • Assist management in overseeing initiatives that involve multiple teams within the department.
  • Help develop plans and schedules.
  • Track progress across teams and squads.
  • Identify issues, risks, and action items related to initiatives.
  • Document progress and status updates using tools like Confluence and Jira.

Your Qualifications:

  • 5-10 years of professional experience, with 3-5 years in a related role.
  • Experience in agile product development.
  • Excellent written and verbal communication skills.
  • Strong facilitation and coordination abilities.
  • Collaborative mindset with the ability to build relationships across teams.
  • Effective time and priority management skills.
  • Ability to manage stakeholder expectations.
  • Analytical and innovative problem-solving skills.
  • Familiarity with JIRA and Confluence is highly beneficial.
  • Experience in a service-oriented environment is an asset.
  • Preference for experience in the insurance industry and with web-based policy administration systems integrated with legacy applications.
  • Bilingual proficiency in English and French is an asset.
  • No Canadian work experience is required, but eligibility to work in Canada is necessary.

What We Offer:

As a permanent member of our team, you can expect:

  • A financial rewards program that recognizes your achievements.
  • An industry-leading Employee Share Purchase Plan with a 50% match on net shares purchased.
  • An extensive pension and benefits package, including access to virtual healthcare.
  • Flexible work arrangements.
  • The option to purchase up to 5 additional days off per year.
  • An annual wellness account promoting an active and healthy lifestyle.
  • Access to resources supporting physical and mental health, as well as opportunities to connect with colleagues.
  • A dynamic learning environment with interactive online content and inspiring programs.
  • Inclusive employee-led networks for education, inspiration, and development opportunities.
  • Supportive leaders and colleagues dedicated to your growth.
  • A Community Impact program, recognizing the unique contributions you make to your community.

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