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Release Coordinator/Analyst

3 months ago

Toronto, Ontario, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you're bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It's our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We are looking for a Release Coordinator/Analyst to be part of our Release Management group in our growing team

Primary Responsibilities:

Release Planning:

  • Participates in release planning meetings with Scrum Masters and Project Managers to identify the proper sequencing of release packages.
  • Contributes and document release recommendations for a release and/or change to production, as needed. Includes release scope, schedule, deliverables, and roll back plan. Review release recommendation with the Release Management team.
  • Maintains release/support release management schedule for specific (or assigned) system(s).
  • Oversees the release notes documented by the team for a release which are published to the internal team and the stakeholders.
  • Updates the Release Implementation Plan for a release with information pertaining to the release, including available resources for the Production deployment.
  • Participates in a Release Management rotation cycle to oversee a weekend Production deployment that happens over 2 days
  • Handles timely communications to all stakeholders within the business and IT teams.

Release Management:

  • Pursues IT Security and Project compliance with release acceptance criteria as outlined by Release Management. Work with IT Security to provide progress updates on Jira cards created by the Release Management team.
  • Communicate deployment outage window to the internal team and the stakeholders.
  • Coordinates and schedules key change to production activities. This includes the tracking of all elements with various team members as the project moves through testing regions into production.
  • Supports release execution by monitoring of each phase for a release. Validates the release as it progresses through various release gates and test phases, including environment monitoring for subsequent incident triage and to assist testers in reporting defects for any errors or issues that need to be addressed.
  • Provides release coordination and communication during and after deployment as the project moves through testing regions into production
  • Verifies capture of stakeholder acceptance/signoff on deliverables.

Other Responsibilities:

Release Standards and Processes:

  • Identifies opportunities with other Release Management team members to make recommended tactical improvements to the release management process.
  • Maintains documentation of all processes including stakeholder and team resources.
  • Update release management standards to be followed as set by Release Management. Educates internal team members on the release methodology and strategy, when needed.
  • Participates to collect feedback from the users of release management standards and make recommendations to Release Management to modify or to retire a standard based on the feedback.

Coordinate for departmental initiatives

  • Help Manager manage initiatives involving multiple teams in the department
  • Help to build plans and schedules
  • Help track progress across teams/squads
  • Help identify issues, risks, action items on the initiatives
  • Document progress and status reporting leveraging tools like Confluence and Jira

Your skills:

  • 5-10 years of working experience with 3-5 years of related experience
  • Working experience in agile product development
  • Excellent communication skills, both written and verbal
  • Strong facilitation and coordination skills
  • Collaborative and ability to build relationships across multiple teams within and outside of the department
  • Effective priority and time management
  • The ability to manage stakeholder expectations
  • Analytical, natural problem-solving capability with a focus on innovation
  • Experience with JIRA and Confluence is highly advantageous
  • Experience working in a Services oriented environment is an asset
  • Preference for experience with working in Insurance industry and implementation of web-based policy administration systems with integrations to legacy applications
  • Bilingual (English and French) is an asset.
  • No Canadian work experience required however must be eligible to work in Canada

#LI-Hybrid

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

  • A financial rewards program that recognizes your success
  • An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
  • An extensive flex pension and benefits package, with access to virtual healthcare
  • Flexible work arrangements
  • Possibility to purchase up to 5 extra days off per year
  • An annual wellness account that promotes an active and healthy lifestyle
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
  • Inspiring leaders and colleagues who will lift you up and help you grow
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.