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Release Operations Coordinator

3 months ago


Toronto, Ontario, Canada Intact Financial Corporation Full time

Company Overview

At Intact Financial Corporation, our employees are integral to our mission: to empower individuals, businesses, and communities to thrive during both prosperous and challenging times. Joining our team means you will be part of a dedicated community of professionals who share this vision.

Empowerment and Growth

We encourage continuous learning and personal development while valuing the unique contributions of each team member. Diversity is a cornerstone of our culture, and we are committed to supporting your professional journey with the necessary tools, opportunities, and flexibility.

Work Environment

Our hybrid work model strikes a balance between remote work and valuable in-person collaboration.

Position Overview

We are seeking a Release Coordinator/Analyst to join our expanding Release Management team.

Key Responsibilities:

Release Planning:

  • Engage in release planning discussions with Scrum Masters and Project Managers to determine the optimal sequence of release packages.
  • Contribute to and document recommendations for releases and/or changes to production, including scope, schedule, deliverables, and rollback plans. Collaborate with the Release Management team to review these recommendations.
  • Maintain the release management schedule for assigned systems.
  • Oversee the documentation of release notes prepared by the team, ensuring they are communicated to internal teams and stakeholders.
  • Update the Release Implementation Plan with relevant information regarding the release, including available resources for production deployment.
  • Participate in a rotation cycle for Release Management, overseeing weekend production deployments.
  • Ensure timely communication with all stakeholders across business and IT teams.

Release Management:

  • Ensure compliance with IT Security and project requirements as outlined by Release Management. Collaborate with IT Security to provide updates on Jira cards created by the Release Management team.
  • Communicate scheduled deployment outage windows to internal teams and stakeholders.
  • Coordinate and schedule critical changes to production activities, tracking all elements as projects progress through testing to production.
  • Support release execution by monitoring each phase of the release process, validating progress through various gates and test phases, and assisting testers in identifying defects.
  • Facilitate release coordination and communication during and after deployment as projects transition through testing to production.
  • Verify stakeholder acceptance and signoff on deliverables.

Additional Responsibilities:

Release Standards and Processes:

  • Identify opportunities for tactical improvements in the release management process in collaboration with other team members.
  • Maintain comprehensive documentation of all processes, including resources for stakeholders and team members.
  • Update release management standards as established by the team and educate internal members on release methodologies and strategies as needed.
  • Gather feedback from users of release management standards and recommend modifications or retirements based on this feedback.

Coordination for Departmental Initiatives:

  • Assist management in overseeing initiatives that involve multiple teams within the department.
  • Help develop plans and schedules.
  • Track progress across teams and squads.
  • Identify issues, risks, and action items related to initiatives.
  • Document progress and status reports using tools like Confluence and Jira.

Required Skills:

  • 5-10 years of professional experience, with 3-5 years in a related role.
  • Experience in agile product development.
  • Exceptional written and verbal communication skills.
  • Strong facilitation and coordination abilities.
  • Collaborative mindset with the ability to build relationships across various teams.
  • Effective time and priority management skills.
  • Capability to manage stakeholder expectations.
  • Analytical and innovative problem-solving skills.
  • Familiarity with JIRA and Confluence is highly advantageous.
  • Experience in a service-oriented environment is beneficial.
  • Preference for experience in the insurance industry and implementation of web-based policy administration systems with legacy application integrations.
  • Bilingual proficiency in English and French is an asset.
  • No Canadian work experience is required; however, eligibility to work in Canada is necessary.

What We Offer:

As a permanent member of our team, you can expect:

  • A financial rewards program that recognizes your achievements.
  • An industry-leading Employee Share Purchase Plan with a 50% match on net shares purchased.
  • An extensive pension and benefits package, including access to virtual healthcare.
  • Flexible work arrangements.
  • The opportunity to purchase up to 5 additional days off per year.
  • An annual wellness account promoting a healthy lifestyle.
  • Access to resources supporting physical and mental health, fostering connections with colleagues.
  • A dynamic learning environment with interactive online content and inspiring programs.
  • Inclusive employee-led networks for education, inspiration, and development opportunities.
  • Supportive leaders and colleagues dedicated to your growth.
  • A Community Impact program that reflects your unique contributions to the community.