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Release Management Specialist

3 months ago

Toronto, Ontario, Canada Intact Financial Corporation Full time

Company Overview

At Intact Financial Corporation, our mission is to empower individuals, businesses, and communities to thrive during both prosperous and challenging times. By joining our team, you will be part of a dedicated group of professionals committed to this purpose.

Work Environment

We believe in fostering an inclusive workplace where diversity is celebrated. Our hybrid work model allows for a balance between remote work and valuable in-person collaboration.

Position Summary

We are seeking a Release Coordinator/Analyst to join our Release Management team. This role is crucial in ensuring the smooth execution of software releases.

Key Responsibilities:

Release Planning:

  • Engage in release planning discussions with Scrum Masters and Project Managers to determine the optimal sequence of release packages.
  • Document and present release recommendations, including scope, schedule, deliverables, and rollback plans, to the Release Management team.
  • Maintain the release management schedule for assigned systems.
  • Oversee the creation of release notes for distribution to internal teams and stakeholders.
  • Update the Release Implementation Plan with relevant information for production deployment.
  • Participate in a rotation cycle for overseeing weekend production deployments.
  • Communicate effectively with all stakeholders in both business and IT teams.

Release Management:

  • Ensure compliance with IT Security and project standards regarding release acceptance criteria.
  • Notify internal teams and stakeholders of deployment outage windows.
  • Coordinate and schedule significant changes to production activities, tracking all elements as projects progress through testing phases.
  • Support release execution by monitoring each phase and validating the release as it moves through various gates.
  • Facilitate communication during and after deployment as projects transition into production.
  • Confirm stakeholder acceptance and signoff on deliverables.

Additional Responsibilities:

Release Standards and Processes:

  • Identify opportunities for process improvements within the Release Management team.
  • Maintain comprehensive documentation of all processes and resources.
  • Update and educate team members on release management standards and methodologies.
  • Gather feedback from users of release management standards to recommend modifications or retirements.

Coordination for Departmental Initiatives:

  • Assist management in overseeing initiatives that involve multiple teams.
  • Contribute to the development of plans and schedules.
  • Track progress across various teams and squads.
  • Identify issues, risks, and action items related to initiatives.
  • Document progress and status using tools like Confluence and Jira.

Qualifications:

  • 5-10 years of professional experience, with 3-5 years in a related field.
  • Experience in agile product development.
  • Strong written and verbal communication skills.
  • Proven facilitation and coordination abilities.
  • Ability to build collaborative relationships across teams.
  • Effective time and priority management skills.
  • Capability to manage stakeholder expectations.
  • Analytical mindset with a focus on problem-solving and innovation.
  • Familiarity with JIRA and Confluence is highly desirable.
  • Experience in a service-oriented environment is beneficial.
  • Background in the insurance industry and web-based policy administration systems is preferred.
  • Bilingualism (English and French) is an asset.
  • Eligibility to work in Canada is required.

What We Offer:

As a valued member of our team, you can expect:

  • A financial rewards program recognizing your contributions.
  • An Employee Share Purchase Plan with a company match.
  • An extensive benefits package, including virtual healthcare.
  • Flexible work arrangements.
  • Opportunities for additional time off.
  • A wellness account promoting a healthy lifestyle.
  • Access to resources supporting physical and mental well-being.
  • A dynamic learning environment with various development opportunities.
  • Inclusive networks fostering education and growth.
  • Supportive leadership and colleagues dedicated to your success.
  • A Community Impact program to engage with your interests.