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Software Release Analyst

3 months ago

Toronto, Ontario, Canada Intact Financial Corporation Full time

Job Overview

At Intact Financial Corporation, our team is dedicated to empowering individuals, businesses, and communities to thrive during both prosperous and challenging times. Joining our organization means becoming part of a vibrant community of professionals committed to this mission.

We prioritize your growth and development, valuing your unique contributions. Our commitment to diversity ensures that you will be supported in achieving your career aspirations through a variety of resources and opportunities. This is our promise to you.

Our hybrid work model strikes a balance between remote work and meaningful in-person collaboration.

Role Summary

We are seeking a Release Coordinator/Analyst to join our expanding Release Management team.

Key Responsibilities:

Release Planning:

  • Engage in release planning discussions with Scrum Masters and Project Managers to determine the optimal sequencing of release packages.
  • Contribute to and document recommendations for releases and changes to production, detailing scope, schedule, deliverables, and rollback plans. Review these recommendations with the Release Management team.
  • Maintain the release management schedule for specific systems.
  • Oversee the documentation of release notes prepared by the team, ensuring they are communicated to internal teams and stakeholders.
  • Update the Release Implementation Plan with relevant information for each release, including available resources for deployment.
  • Participate in a rotation cycle for Release Management, overseeing weekend production deployments.
  • Ensure timely communication with all stakeholders across business and IT teams.

Release Management:

  • Ensure compliance with IT Security and project acceptance criteria as outlined by Release Management. Collaborate with IT Security to provide updates on progress.
  • Communicate deployment outage windows to internal teams and stakeholders.
  • Coordinate and schedule key production change activities, tracking all elements as projects transition through testing to production.
  • Support release execution by monitoring each phase of the release process, validating progress through various gates and test phases, and assisting testers in reporting defects.
  • Facilitate release coordination and communication during and after deployment as projects move through testing to production.
  • Verify stakeholder acceptance and signoff on deliverables.

Additional Responsibilities:

Release Standards and Processes:

  • Identify opportunities for tactical improvements in the release management process with team members.
  • Maintain comprehensive documentation of all processes, including resources for stakeholders and team members.
  • Update release management standards as established by the team and educate internal members on methodologies and strategies as needed.
  • Gather feedback from users of release management standards and recommend modifications or retirements based on this feedback.

Coordination for Departmental Initiatives:

  • Assist management in overseeing initiatives involving multiple teams.
  • Support the development of plans and schedules.
  • Track progress across teams and squads.
  • Identify issues, risks, and action items related to initiatives.
  • Document progress and status reports using tools like Confluence and Jira.

Your Qualifications:

  • 5-10 years of professional experience, with 3-5 years in a related field.
  • Experience in agile product development.
  • Exceptional written and verbal communication skills.
  • Strong facilitation and coordination abilities.
  • Collaborative mindset with the ability to build relationships across teams.
  • Effective time and priority management skills.
  • Capability to manage stakeholder expectations.
  • Analytical problem-solving skills with a focus on innovation.
  • Familiarity with JIRA and Confluence is highly advantageous.
  • Experience in a service-oriented environment is beneficial.
  • Preferred experience in the insurance industry and with web-based policy administration systems.
  • Bilingual proficiency in English and French is an asset.
  • No Canadian work experience is required, but eligibility to work in Canada is necessary.

What We Offer:

As a permanent member of our team, you can expect:

  • A financial rewards program recognizing your achievements.
  • An industry-leading Employee Share Purchase Plan with a 50% match on net shares purchased.
  • An extensive pension and benefits package, including access to virtual healthcare.
  • Flexible work arrangements.
  • The opportunity to purchase up to 5 additional days off per year.
  • An annual wellness account promoting an active lifestyle.
  • Access to resources supporting physical and mental health, fostering connections with colleagues.
  • A dynamic learning ecosystem with interactive content and inspiring programs.
  • Inclusive employee-led networks for education, inspiration, and development opportunities.
  • Supportive leaders and colleagues committed to your growth.
  • A Community Impact program reflecting your unique contributions to society.