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Director of Integrated Release Operations

2 months ago

Toronto, Ontario, Canada Ward Technology Talent Inc. Full time
Job Title: Director of Integrated Release Operations

Job Summary:

The Director of Integrated Release Operations will be responsible for orchestrating the comprehensive release management and operational support processes for a suite of SaaS-based products. This role demands a strategic visionary who can elegantly integrate release cycles with operational efficiency to ensure the flawless delivery and support of IT services.

Key Responsibilities:
  • Develop and execute a robust release management strategy to align with the organization's objectives.
  • Establish a streamlined release schedule and facilitate cross-functional team coordination to ensure successful product deployments.
  • Collaborate with the existing ITSM team in support of the Change Advisory Board (CAB) processes to ensure business continuity and minimize impact on Front Lines.
  • Oversee comprehensive release management, including planning, scheduling, and executing product releases.
  • Lead Change Advisory Board (CAB) activities and ensure business continuity and minimize impact on Front Line ministries through thorough change assessment and communication.
  • Ensure quality and compliance excellence by upholding stringent quality standards and regulatory compliance for all releases.
  • Lead, mentor, and develop a high-performing team of release managers and operations professionals.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 5-7 years' experience as an Operations Director or similar role, managing large-scale IT portfolios and operations across multiple domains.
  • 5-7 years' successful leadership of an IT operations team.
  • Strong technical acumen and expertise in managing integrated cloud-native systems in multiple environments.
  • Experience in coordinating and managing simultaneous system cutovers and go-lives.
  • Solid Quality Assurance experience, with a strong focus on ensuring high-quality standards for user acceptance testing (UAT).
  • Ability to assess operational risks and develop effective risk mitigation strategies.
  • Excellent leadership and communication skills, with the ability to influence and drive change effectively.
  • High learning agility and a fearless approach to tackling complex operational challenges.
Working Conditions:

The role involves being part of a project and operational team with the flexibility to work remotely. However, there is an expectation to travel occasionally, including visits to the Territorial Headquarters or Office Units, which may require up to 5 days or more of travel per month.