Director of Client Services
2 months ago
The Director of Client Services is a key leadership position at T-Net British Columbia, responsible for delivering customer-focused IT services to our faculty, staff, and students. This role involves developing and implementing strategies, plans, and policies that ensure consistent and efficient IT service delivery across the institution.
Key Responsibilities- Provide strategic leadership in delivering customer-focused IT services
- Develop and implement strategies, plans, and policies for IT service delivery
- Ensure the evolving needs of the BCIT community are met
- Foster positive relationships across all user groups
- Act as a strategic advisor on IT client services matters
- Lead a strong and capable Client Services team
- Provide guidance, coaching, and mentorship to team members
- Drive process optimization and service excellence
- Implement industry best practices
- Explore new technologies to enhance service delivery
The ideal candidate is an experienced IT leader with a proven track record in delivering customer-focused IT services and optimizing processes within a large, multi-faceted organization. They possess a deep understanding of how client services drive institutional success and excel at aligning IT service delivery with organizational goals.
The candidate has a keen ability to anticipate emerging IT trends and proactively adapt strategies to meet the evolving needs of a diverse user base. They bring a forward-thinking approach, ensuring that the client services team not only meets current demands but is also prepared for future challenges.
With strong leadership and people management skills, the candidate is capable of mentoring and coaching teams to achieve high performance and foster a culture of continuous improvement and innovation.
They are adept at navigating complex challenges with advanced problem-solving abilities, ensuring that IT services are seamlessly integrated with broader institutional objectives. Additionally, they embody a commitment to continuous learning and education, reflecting the core values of T-Net British Columbia.
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Director of Client Services
1 month ago
Burnaby, British Columbia, Canada T-Net British Columbia Full time $149,823 - $215,370Job Title: Director of Client ServicesBCIT is seeking a highly experienced IT leader to join our team as the Director of Client Services. This role is responsible for providing strategic leadership in delivering customer-focused IT services to BCIT's faculty, staff, and students.Key Responsibilities:Develop and implement strategies, plans, and policies to...
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Director of Client Services
1 month ago
Burnaby, British Columbia, Canada T-Net British Columbia Full time $149,823 - $215,370Job Title: Director of Client ServicesBCIT is seeking a highly experienced IT leader to join our team as the Director of Client Services. This role is responsible for providing strategic leadership in delivering customer-focused IT services to BCIT's faculty, staff, and students.Key Responsibilities:Develop and implement strategies, plans, and policies to...
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Director of IT Services
1 month ago
Burnaby, British Columbia, Canada T-Net British Columbia Full timeJob Title: Director, Client ServicesAbout the Role:The Director, Client Services will provide strategic leadership in delivering customer-focused IT services to BCIT's faculty, staff, and students. This role involves developing and implementing strategies, plans, and policies that ensure consistent and efficient IT service delivery across the institution.Key...
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Director of IT Services
1 month ago
Burnaby, British Columbia, Canada T-Net British Columbia Full timeJob Title: Director, Client ServicesAbout the Role:The Director, Client Services will provide strategic leadership in delivering customer-focused IT services to BCIT's faculty, staff, and students. This role involves developing and implementing strategies, plans, and policies that ensure consistent and efficient IT service delivery across the institution.Key...
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Head of Client Services
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Director of IT Services
1 month ago
Burnaby, British Columbia, Canada T-Net British Columbia Full time $149,823 - $215,370Job Title: Director, Client ServicesBCIT is seeking an experienced IT leader to join our team as the Director, Client Services. This role is responsible for providing strategic leadership in delivering customer-focused IT services to our faculty, staff, and students.Key Responsibilities:Develop and implement strategies, plans, and policies to ensure...
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Director of IT Services
1 month ago
Burnaby, British Columbia, Canada T-Net British Columbia Full time $149,823 - $215,370Job Title: Director, Client ServicesBCIT is seeking an experienced IT leader to join our team as the Director, Client Services. This role is responsible for providing strategic leadership in delivering customer-focused IT services to our faculty, staff, and students.Key Responsibilities:Develop and implement strategies, plans, and policies to ensure...
-
Director of IT Services
1 month ago
Burnaby, British Columbia, Canada T-Net British Columbia Full time $149,823 - $215,370Job Title: Director, Client ServicesBCIT is seeking an experienced IT leader to join our team as the Director, Client Services. This role is responsible for providing strategic leadership in delivering customer-focused IT services to our faculty, staff, and students.Key Responsibilities:Develop and implement strategies, plans, and policies to ensure...
-
Director of IT Services
1 month ago
Burnaby, British Columbia, Canada T-Net British Columbia Full time $149,823 - $215,370Job Title: Director, Client ServicesAt T-Net British Columbia, we are seeking an experienced IT leader to join our team as the Director, Client Services. This role is responsible for providing strategic leadership in delivering customer-focused IT services to our faculty, staff, and students.Key Responsibilities:Develop and implement strategies, plans, and...
-
Director of IT Services
1 month ago
Burnaby, British Columbia, Canada T-Net British Columbia Full time $149,823 - $215,370Job Title: Director of Client ServicesBCIT is seeking an experienced IT leader to join our team as the Director of Client Services. This role is responsible for providing strategic leadership in delivering customer-focused IT services to our faculty, staff, and students.Key Responsibilities:Develop and implement strategies, plans, and policies to ensure...
-
Director of IT Services
1 month ago
Burnaby, British Columbia, Canada T-Net British Columbia Full time $149,823 - $215,370Job Title: Director of Client ServicesBCIT is seeking an experienced IT leader to join our team as the Director of Client Services. This role is responsible for providing strategic leadership in delivering customer-focused IT services to our faculty, staff, and students.Key Responsibilities:Develop and implement strategies, plans, and policies to ensure...
-
Director of IT Services
1 month ago
Burnaby, British Columbia, Canada T-Net British Columbia Full time $149,823 - $215,370Job Title: Director, Client ServicesBCIT is seeking an experienced IT leader to join our team as the Director, Client Services. This role is responsible for providing strategic leadership in delivering customer-focused IT services to our faculty, staff, and students.Key Responsibilities:Develop and implement strategies, plans, and policies to ensure...
-
Director of IT Services
1 month ago
Burnaby, British Columbia, Canada T-Net British Columbia Full time $149,823 - $215,370Job Title: Director, Client ServicesAt T-Net British Columbia, we are seeking an experienced IT leader to join our team as the Director, Client Services. This role is responsible for providing strategic leadership in delivering customer-focused IT services to our faculty, staff, and students.Key Responsibilities:Develop and implement strategies, plans, and...
-
Director of IT Services
4 weeks ago
Burnaby, British Columbia, Canada T-Net British Columbia Full timeJob Title: Director of Client ServicesAt T-Net British Columbia, we are seeking an experienced IT leader to join our team as a Director of Client Services. This role is responsible for providing strategic leadership in delivering customer-focused IT services to our faculty, staff, and students.Key Responsibilities:Develop and implement strategies, plans, and...
