Head of Client Services

4 weeks ago

Burnaby, British Columbia, Canada T-Net British Columbia Full time

Overview: T-Net British Columbia is dedicated to cultivating a workforce of skilled professionals who are equipped to navigate the complexities of the modern economy. We pride ourselves on providing an educational experience that transcends traditional learning, fostering a community that values diversity, inclusivity, and innovation.

Position Summary: The Director of Client Services plays a pivotal role in steering the strategic direction of customer-centric IT services for T-Net British Columbia. This position is responsible for formulating and executing comprehensive strategies, policies, and plans that guarantee effective and consistent IT service delivery throughout the organization.

Key Responsibilities:

  • Lead the Client Services team, offering mentorship and guidance to ensure the team is equipped to meet the dynamic needs of the organization.
  • Drive process enhancements and service excellence by implementing industry best practices and exploring innovative technologies.
  • Act as a strategic advisor on IT client services, fostering collaborative relationships across various user groups.
  • Anticipate emerging IT trends and adapt strategies proactively to address the evolving requirements of a diverse clientele.

Ideal Candidate: The successful candidate will be an accomplished IT leader with a strong history of delivering customer-focused IT services within a large, multifaceted organization. They will possess a profound understanding of the role that client services play in institutional success and will excel in aligning IT service delivery with overarching organizational objectives.

With exceptional leadership and team management capabilities, the candidate will inspire high performance and promote a culture of continuous improvement and innovation. They will be adept at resolving complex challenges through advanced problem-solving skills, ensuring seamless integration of IT services with broader institutional goals. A commitment to ongoing learning and development will reflect the core values of T-Net British Columbia.

Compensation: The salary range for the Director of Client Services position is competitive, with a control point reflecting the value of this critical role within the organization.

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