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Director of Commercial Operations

2 months ago


Burnaby, British Columbia, Canada NTT DATA Services Full time

About the Role

We are seeking a highly skilled Director of Commercial Services to join our team at NTT DATA Services. This role will oversee account-level financial and commercial matters, working closely with commercial, finance, and facilities teams to align customer and vendor agreements with the account's strategy and customer demands.

Key Responsibilities

  • Oversee commercial aspects of customer agreements, ensuring alignment with the account's strategy and customer demands.
  • Manage commercial aspects of third-party vendor agreements, establishing new vendor relationships and ensuring contract deliverables are met on schedule.
  • Develop and maintain governance materials, such as dashboards, reports, and presentations, to support key governance initiatives and projects.
  • Collaborate with governance tiers to manage changes to customer agreements, ensuring compliance with governance processes.
  • Support the development of project work orders and contractual change orders and amendments, maintaining a two-in-a-box partnership between NTT DATA and the client.

Requirements

  • Bachelor's degree in Business Administration or related field (Master's degree preferred).
  • 10+ years of experience working within large enterprise organizations ($50M/year revenue / 500+ employees).
  • 5+ years of experience working in support of the healthcare industry, with public sector knowledge/experience desired.
  • Ability to influence a wide range of stakeholders and facilitate a collaborative approach with contract partners (vendor and client).

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data, and applications. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration, and global data centers. We are committed to our clients' long-term success.