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Client Care Representative
2 months ago
About Us: Budds' Group of Companies is a leading provider of exceptional customer experiences in the automotive industry.
Job Summary: We are seeking a highly motivated and passionate Client Care Representative to join our team at Budds' BMW Motorrad. As a key member of our sales team, you will be responsible for delivering outstanding customer service and promoting our amazing lineup of BMW Motorrad products.
Key Responsibilities:
- Client Interaction: Assist clients in learning about our products and services, providing personalized support and guidance to ensure a seamless customer experience.
- Product Knowledge: Develop and maintain in-depth knowledge of our BMW Motorrad products, including features, benefits, and technical specifications.
- Dealership Process: Understand and implement our dealership's sales process, ensuring that all clients receive a consistent and exceptional experience.
- Inventory Management: Review, update, and manage daily inventory reports to ensure accurate stock levels and optimal product availability.
- Event Planning: Organize and execute company events, such as product launches, test ride events, and customer appreciation days.
- Marketing and Promotion: Create and execute strategies to increase market share, including social media posts, email marketing, and other promotional activities.
- Professional Development: Stay up-to-date on products, market trends, and certification requirements to maintain a high level of expertise and professionalism.
Requirements:
- Education and Experience: Prior retail sales experience is required, with a strong background in customer service and sales.
- Product Education: Product education and prior sales management training are highly valued.
Compensation and Benefits: We offer an aggressive compensation program, complete with paid company benefits and opportunities for professional growth and development.
