Lead Vendor Performance Specialist

3 weeks ago

Toronto, Ontario, Canada Metrolinx Full time

Metrolinx is dedicated to enhancing connectivity within the Greater Golden Horseshoe region. Operating GO Transit and UP Express, alongside the PRESTO fare payment system, we are committed to developing new and improved rapid transit solutions, including GO Expansion, Light Rail Transit routes, and significant enhancements to Toronto's subway system, facilitating efficient travel for our communities.

At Metrolinx, we uphold the principles of equity, diversity, and inclusion, which are fundamental to our values of serving with passion, innovative thinking, and teamwork.

Our Corporate Vendor Management office is seeking a Lead Vendor Performance Specialist to join our dynamic team. This role is pivotal in managing a diverse portfolio of vendors that support various business units across the organization, while establishing exemplary governance standards tailored to vendor performance. These positions are high-profile and essential for achieving our corporate goals.

Key Responsibilities:

  • Facilitate organizational cost control, enhance value for money, mitigate risks, and develop vendor management strategies to support business objectives.
  • Contribute to the creation and maintenance of a vendor management framework that fosters robust vendor and commercial relationships.
  • Assist in the formulation of divisional and departmental processes grounded in best practices, ensuring compliance with Metrolinx policies.
  • Engage in commercial vendor contract negotiations, providing insights on contract terms, project timelines, workforce needs, and schedules; oversee contract management.
  • Collaborate with key stakeholders to gather and develop business requirements for public procurement tenders.
  • Prepare scope documents, communication strategies, and contract awards under the guidance of senior management.
  • Identify and spearhead process enhancements utilizing methodologies such as LEAN.
  • Support business units in crafting annual procurement plans to establish a pipeline and devise strategic sourcing strategies for both new and existing vendors.
  • Aid in the development of strategic solutions for current and prospective vendors, addressing client challenges, resolving service issues, streamlining processes, and boosting departmental productivity.
  • Manage risk across contractual obligations, ensuring alignment with the vendor engagement strategy through regular reviews of Service Level Agreements (SLAs).
  • Participate in the assessment and analysis of contract documents to ensure the appropriate contracting strategy and clauses are applied, minimizing risk and safeguarding Metrolinx's interests.
  • Provide advisory support and oversight in vendor management; monitor key performance indicators to ensure alignment with business objectives.
  • Assist management in evaluating vendor performance and escalate issues to senior leadership as necessary.
  • Oversee performance management systems, including vendor issue resolution, change requests, and standardized processes that contribute to meeting SLAs, Operation Level Agreements (OLAs), and Key Performance Indicators (KPIs).
  • Maintain and enhance vendor management tools, including vendor tracking systems, performance scorecards, and dashboards.
  • Track and monitor vendor contract authority and expenditures against designated accounts.
  • Gather input from key stakeholders regarding needs, service delivery, and quality to ensure alignment with agreements and contracts.
  • Participate in discussions with clients, vendors, and stakeholders to address performance issues and develop actionable plans.
  • Develop and implement vendor KPIs, utilizing data processing, charts, and dashboards to effectively communicate insights to leadership.
  • Demonstrate strong business case development and research capabilities to create executive-level memorandums.
  • Administer vendor governance and compliance processes through regular documentation and adherence to continuous improvement methodologies.
  • Perform other duties as assigned.

Required Skills & Qualifications:

  • A university degree in a relevant field (e.g., Business Administration, Software Project Delivery, Vendor Management, Procurement, or Legal) or an equivalent combination of education, training, and experience.
  • Proven experience in leading diverse sourcing activities and managing commercial vendor relationships.
  • Demonstrated expertise in vendor management, including evaluating project tenders and reviewing consultant proposals; a solid understanding of contracting principles and practices to assess risks and provide procurement advice.
  • Strong negotiation skills to effectively mediate between multiple parties with varying perspectives.
  • Ability to create impactful PowerPoint presentations that clearly outline issues and recommended actions.
  • Client-focused mindset with the ability to influence a wide range of stakeholders in complex business environments.
  • Strong relationship management and influencing skills.
  • Capability to manage contracts across multiple vendors, ensuring comprehensive cross-referencing of terms, budgets, scopes, schedules, and dependencies.
  • Proficient in data processing using Excel.
  • Familiarity with ERP systems (e.g., Oracle iProcurement or EBS).
  • Understanding of business and strategic planning and service measurement methodologies.
  • Extensive experience in enhancing business process methodologies and tools.
  • Self-motivated individual capable of thriving in a fast-paced and evolving environment, with strong prioritization, writing, and communication skills.
  • Experience with public sector procurement processes, policies, and best practices is an asset.

We value diversity:

We encourage applications from individuals of diverse backgrounds, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and individuals with diverse gender identities, expressions, and sexual orientations.

Commitment to Accessibility:

We are dedicated to fostering an inclusive and accessible environment. If you require accommodation during the hiring process, please inform our Recruitment team.

Thank you for your interest in joining Metrolinx.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.

#LI-SC1

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