Optical Professional
2 weeks ago
Job Summary
We are seeking a highly skilled Optical Professional to join our team at EssilorLuxottica in Orleans, ON. As a Licensed Optician, you will play a critical role in delivering exceptional customer service and ensuring that our customers receive the best possible eye care experience.
Key Responsibilities
- Welcome and engage with customers, setting clear expectations and providing personalized service
- Custom fit glasses and precisely place prescriptions in lenses, ensuring accuracy and attention to detail
- Act as a leader in optical acumen, providing expert advice and guidance to customers
- Take and record measurements, accurately adjust and fit eyewear to meet customer needs and standards
- Assist team members with complex product needs and prescriptions, utilizing technical expertise and problem-solving skills
- Utilize technology effectively, managing time pressure and customer volume while maintaining exceptional product knowledge and tool usage
- Proactively identify and resolve customer issues, ensuring satisfaction and exceeding expectations
- Multi-task, prioritize, and manage time effectively in a fast-paced environment
- Strive to achieve exceptional results on brand KPIs and competencies
- Maintain a clean, attractive, and organized store appearance, adhering to company standards
- Identify and report safety opportunities, demonstrating safe work practices
- Embody a resourceful, self-motivated, and results-driven mindset, with a desire for continual learning and improvement
Requirements
- High School graduate or equivalent
- State licensure as an Optician
- Optical dispensing experience
- Strong customer service skills, including communication, listening, and team building
- Knowledge of current store merchandise and fashion trends
- Basic math skills and familiarity with POS, computers, and calculators
- Ability to adapt to new technology and change
Preferred Qualifications
- Previous customer service and retail experience
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