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Optical Professional

2 months ago

Ottawa, Ontario, Canada EssilorLuxottica Group Full time

Job Summary:

We are seeking a highly skilled Licensed Optician to join our team at EssilorLuxottica Group in Ottawa, ON. As a Licensed Optician, you will be responsible for delivering exceptional customer service and providing expert optical care to our customers.

Key Responsibilities:

  • Welcome and serve customers in a professional and courteous manner.
  • Custom fit glasses and precisely place prescriptions in lenses.
  • Act as a leader in optical acumen and provide expert advice to customers.
  • Take and record measurements, accurately adjust/fit eyewear with attention to detail, and ensure finished eyewear meets standards and customer needs.
  • Assist team members with complex product needs and prescriptions.
  • Accurately and thoroughly use technology despite time pressure and customer volume, and possess exceptional product knowledge and use of appropriate tools.
  • Proactively explore root causes of issues, think forward, and ensure customers are satisfied and expectations are exceeded.
  • Ability to multitask, prioritize, and manage time with competing priorities.
  • Strive to achieve exceptional results on Brand KPIs and competencies.
  • Take pride in store appearance, help to keep store clean, attractive, and organized.
  • Inform management of safety opportunities and demonstrate safe work practices.
  • Resourceful, self-motivated, with a desire for continual learning, improvement, and results.
  • Adhere to company policies and procedures, including discounts, promotions, and inventory management.

Requirements:

  • High School graduate or equivalent.
  • State Licensure.
  • Optical dispensing experience.
  • Strong customer service skills: communicator, listener, and team builder.
  • Knowledge of current store merchandise.
  • Strong basic math skills.
  • Awareness of current fashion trends.
  • Selling skills – ability to use and carry an iPad/tablet.
  • Familiarity with POS, computers, and calculators.
  • Embrace new technology and change.

Preferred Qualifications:

  • Previous customer service and retail experience.

Compensation and Benefits:

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Equal Opportunity Employer:

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.