Optical Professional
1 week ago
Job Summary
We are seeking a skilled Optical Professional to join our team at EssilorLuxottica in Orleans, ON. As a Licensed Optician, you will play a key role in delivering exceptional customer service and ensuring that our customers receive the best possible eyewear solutions.
Key Responsibilities
- Welcome and serve customers in a professional and courteous manner
- Custom fit glasses and precisely place prescriptions in lenses
- Act as a leader in optical acumen and provide expert advice to customers
- Take and record measurements, accurately adjust/fit eyewear with attention to detail
- Assist team members with complex product needs and prescriptions
- Accurately and thoroughly use technology to provide exceptional customer service
- Proactively explore root causes of issues and provide solutions-driven approaches
- Ability to multi-task, prioritize, and manage time with competing priorities
- Strive to achieve exceptional results on Brand KPIs and competencies
- Maintain a clean and organized store appearance
- Inform management of safety opportunities and demonstrate safe work practices
Requirements
- High School graduate or equivalent
- State Licensure
- Optical dispensing experience
- Strong customer service skills, including communication, listening, and team building
- Knowledge of current store merchandise
- Strong basic math skills
- Awareness of current fashion trends
- Selling skills, including the ability to use and carry an iPad/tablet
- Familiarity with POS, computers, and calculators
- Embrace new technology and change
Preferred Qualifications
- Previous customer service and retail experience
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