Service Specialist, Graduation and Academic Records
2 months ago
The Service Specialist, Graduation and Academic Records, is a key representative of the Office of the Registrar at Trinity Western University. This role serves as the primary point of contact for students, focusing on the verification of student records, including degree requirements, transcripts, awards, and participation eligibility for graduation ceremonies.
Key Responsibilities1. Undergraduate Program Completion Audits
- Process new undergraduate graduation applications in a timely and accurate manner.
- Review and process Exception to Graduation Requirements forms for undergraduate students.
- Complete initial and final program completion audits for all undergraduate students, ensuring error-free results and meeting deadlines.
- Maintain accurate graduation eligibility data for students.
- Communicate with students regarding missing graduation requirements and respond promptly to their queries and concerns.
- Verify program completion and credential conferral dates for all undergraduate students.
- Refer appeals and disputes to the appropriate academic advisors or decision-makers.
- Manage graduation-related system requirements.
- Collaborate with the Assistant Registrar or designated staff to facilitate students' timely completion of unmet graduation requirements.
2. Student Information System
- Maintain accurate program requirements in the Student Information System and ensure information is up to date.
- Review database logic to ensure maximum accuracy for student degree audits.
- Work with the Associate Registrar or designated staff to ensure the Academic Calendar and Jenzabar (Advising Worksheet) are accurate and helpful to students, staff, and faculty.
- Review information in the Advising Worksheet and report inconsistencies, errors, or user experience difficulties based on each program's advising tree requirements.
- Process undergraduate student program change requests.
- Collaborate with faculty and administrative staff to ensure complete and accurate transcript data.
- Ensure the correct degree rows are current, active, and printing on the student's transcript when reviewing Student Information in JZ.
- Manage undergraduate grad application dates and advising requirement years.
3. Effective Communication
- Manage scheduled email communications regarding graduation application deadlines, grad audit results, and ceremony participation eligibility.
- Communicate graduation policies to students, staff, and faculty as needed.
- Collaborate with faculty and staff advisors to improve graduation rates.
4. Graduation Ceremony Planning and Execution
- Serve as the Office of the Registrar's primary contact for Grad ceremony planning together with the Coordinator of Transfer Credit and Graduation.
- Work with the University Events Team and Marketing and Communications to prepare for and execute graduation ceremonies.
- Manage student eligibility records for graduation ceremonies.
- Coordinate and oversee students' preparation for participating in the ceremony on the day of the ceremony.
- Provide required data to the University Events team for all graduation ceremonies.
- Work with other service providers on matters related to graduation ceremonies.
5. Awards & Certificates
- Identify and prepare the list and awards for: Dean's list, Distinction, Great Distinction, Valedictorian, Governor-General Gold and Silver Medals and the certificates.
- Prepare and distribute parchments as needed.
- Prepare and distribute transcripts as needed.
- Provide transfer credit evaluation and Graduate program completion audits as needed.
Education
- Bachelor's degree is preferred.
- Two years of post-secondary education is required.
Experience
- 2-3 years of related work experience.
- Experience working in customer service is required.
- Cashier experience is required.
- Accounting background is considered an asset.
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Langley, Canada Trinity Western University Full timeJob SummaryThe Service Specialist, Graduation and Academic Records, is a key representative of the Office of the Registrar, serving as the primary point of contact for students and stakeholders regarding graduation and academic records. This role is responsible for ensuring the accuracy and completeness of student records, including degree requirements,...
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Langley, Canada Trinity Western University Full timeJob Title: Service Specialist, Graduation and Academic RecordsJob Summary:The Service Specialist, Graduation and Academic Records, is a key representative of the Office of the Registrar, serving students with a focus on verifying student records, including degree requirements, transcripts, awards, and participation eligibility for graduation ceremonies. This...
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Langley, Canada Trinity Western University Full timeJob Title: Service Specialist, Graduation and Academic RecordsJob Summary:The Service Specialist, Graduation and Academic Records, is a key representative of the Office of the Registrar, serving students with a focus on verifying student records, including degree requirements, transcripts, awards, and participation eligibility for graduation ceremonies. This...
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Service Specialist, Graduation and Academic Records
2 months ago
Langley, Canada Trinity Western University Full timeJob SummaryThe Service Specialist, Graduation and Academic Records, is a key representative of the Office of the Registrar, serving students with a focus on verifying student records, including degree requirements, transcripts, awards, and participation eligibility for graduation ceremonies. This role works closely with the Coordinator of Transfer Credit and...
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Service Specialist, Graduation and Academic Records
2 months ago
Langley, Canada Trinity Western University Full timeJob SummaryThe Service Specialist, Graduation and Academic Records, is a key representative of the Office of the Registrar, serving students with a focus on verifying student records, including degree requirements, transcripts, awards, and participation eligibility for graduation ceremonies. This role works closely with the Coordinator of Transfer Credit and...
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Langley, Canada Trinity Western University Full timeJob SummaryWe are seeking a highly organized and detail-oriented Service Specialist to join our team at Trinity Western University. The successful candidate will be responsible for ensuring a smooth journey for students towards completing their undergraduate programs and participating in graduation ceremonies.Key ResponsibilitiesProcess graduation...
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Service Specialist, Graduation and Academic Records
2 months ago
Langley, Canada Trinity Western University Full timeJob SummaryWe are seeking a highly organized and detail-oriented Service Specialist to join our team at Trinity Western University. The successful candidate will be responsible for ensuring a smooth journey for students towards completing their undergraduate programs and participating in graduation ceremonies.Key ResponsibilitiesProcess graduation...
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Langley, Canada Trinity Western University Full timePosition Purpose and SummaryThe Service Specialist, Graduation and Academic Records, is a primary representative of the Office of the Registrar to serve students with a focus on the verification of student records, including degree requirements, transcripts, awards, and participation eligibility for graduation ceremonies. On behalf of the Office of the...
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Langley, Canada Trinity Western University Full timeJob SummaryWe are seeking a highly organized and detail-oriented Service Specialist to join our team at Trinity Western University. The successful candidate will be responsible for ensuring a smooth journey for students towards completing their undergraduate programs and participating in graduation ceremonies.Key ResponsibilitiesProcess graduation...
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