Service Specialist, Graduation and Academic Records

2 months ago


Langley, Canada Trinity Western University Full time
Job Summary

We are seeking a highly organized and detail-oriented Service Specialist to join our team at Trinity Western University. The successful candidate will be responsible for ensuring a smooth journey for students towards completing their undergraduate programs and participating in graduation ceremonies.

Key Responsibilities
  • Process graduation applications and exceptions for undergraduate students.
  • Conduct program completion audits accurately and on time.
  • Communicate with students about missing requirements and provide necessary support.
  • Manage graduation-related system requirements effectively.
  • Collaborate with academic advisors on appeals and disputes.
  • Assist students in meeting graduation requirements promptly.
Student Information System
  • Maintain program requirements and ensure data accuracy in the Student Information System.
  • Review database logic for degree audits.
  • Work on advising worksheets for student benefit.
  • Handle UG student program changes and transcript data accurately.
  • Ensure correct degree information is reflected on student transcripts.
Effective Communication
  • Manage communications regarding graduation deadlines and ceremony eligibility.
  • Educate students, staff, and faculty on graduation policies as needed.
  • Collaborate with advisors to enhance graduation rates.
Graduation Ceremony Planning and Execution
  • Lead planning efforts for graduation ceremonies in partnership with relevant teams.
  • Oversee student eligibility and preparation for ceremonies.
  • Provide required data for successful ceremony execution.
Awards & Certificates
  • Prepare awards and certificates for deserving students.
  • Distribute necessary documents timely.
  • Assist with transfer credit evaluations as required.
Requirements
  • Bachelor's degree preferred.
  • Two years of post-secondary education required.
Preferred Qualifications
  • 2-3 years of relevant work experience.
  • Customer service and cashier experience necessary.
  • Accounting background is an asset.
Why Work at Trinity Western University
  • Comprehensive benefits package.
  • Generous vacation and holiday allowance.
  • Tuition benefits for personal and family educational growth.
  • Access to campus facilities and wellness benefits.
  • Opportunity to be part of a positive Christian community.


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