Parking Control Officer

7 days ago


Hamilton, Ontario, Canada McMaster University Full time

Job Summary:

As a key member of the McMaster University team, the Parking Control Officer plays a vital role in providing exceptional customer service and ensuring the smooth operation of the university's parking facilities.

Key Responsibilities:

  • Deliver outstanding customer service to visitors and permit holders, addressing their concerns and providing assistance with parking inquiries.
  • Enforce parking regulations and policies, ensuring compliance and maintaining a safe and orderly parking environment.
  • Support the maintenance and operation of the parking automation system, including troubleshooting and resolving technical issues.
  • Collaborate with colleagues to achieve team goals and objectives, promoting a positive and respectful work environment.
  • Stay up-to-date with parking regulations, policies, and procedures, applying this knowledge to ensure accurate and effective enforcement.
  • Assist with the collection of revenue from pay stations and pay-by-plate meters, ensuring accurate and timely processing.
  • Monitor parking lot conditions and report any deficiencies or issues to the Shift Leader, ensuring prompt attention and resolution.
  • Provide education and guidance to cyclists on proper bicycle storage locations, promoting a safe and respectful parking environment.

Requirements:

  • 1 year of customer service experience
  • Valid Class G Driver's License


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