Parking Operations Associate
2 weeks ago
About Precise Parklink:
Precise Parklink is a leading provider of parking solutions, innovating and supporting urban mobility intelligence for over 30 years.
Job Summary:
The Customer Care Associate plays a vital role in supporting parking operations, ensuring a seamless experience for customers entering our facilities.
Key Responsibilities:
- Reports to the Team lead and Supervisor to support parking operations
- Identifies customer questions, concerns, and overall needs
- Provides accurate answers and solutions to customer queries
- Addresses customer complaints in a compassionate and patient manner
- Redirects customers to appropriate teams and/or departments as needed
- Follows company communication procedures, policies, and guidelines at all times
- Responds immediately to all reports concerning damage to equipment
- Observes security monitors to ensure no criminal activity occurs and reports any activity to management
- Balances cash records at end of shift and manages parking records during shift
- Troubleshoots parking equipment issues at the site level
- Completes additional duties assigned by manager
Mandatory Attributes:
- Assertive and self-motivated disposition
- Strong organizational skills
- Excellent communication skills: ability to explain complex solutions and processes clearly to others
- Collaborative and demonstrates strong interpersonal skills
- Self-managed while accurately following instructions
- Ability to multitask effectively and stay positive and professional under high-pressure fast-paced environments
- Adaptable and flexible
- Neat appearance with a professional and positive attitude
Requirements:
- High School Graduate or higher education
- Basic Computer skills – Windows, MS Office
- Customer service experience, inclusive attitude and openness to diversity, is an asset
- Excellent customer service skills
- Extremely professional with excellent interpersonal, relationship, and communication skills (written and oral)
- Positive attitude and empathy for clients
- Solid problem-solving and decision-making skills
- Strong team player with the ability to develop and maintain relationships with internal and external customers
- Valid driver's license and vehicle preferred
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