Bilingual Collections Associate

1 day ago


Toronto, Ontario, Canada Hyundai Capital America Full time

About Hyundai Capital America

Hyundai Capital America is a leading provider of automotive financing solutions, serving customers across North America. Our team is dedicated to delivering exceptional service and support to our customers, while maintaining a strong commitment to our values of simplicity, collaboration, and customer satisfaction.

Job Summary

The Bilingual Collections Associate will play a critical role in our collections team, responsible for assessing and collecting past due accounts from customers. This position requires strong communication and negotiation skills, as well as the ability to work in a fast-paced environment and meet performance targets.

Key Responsibilities

  • Collect on active accounts in any stage of delinquency, maximizing payment amounts while preserving a healthy and respectful relationship with customers.
  • Collect end-of-term billing on terminated accounts and analyze for potential fraud.
  • Collect on First Payment Default accounts and negotiate best possible payment amounts.
  • Recommend eligible accounts for Notice of Default procedure.
  • Perform other duties as assigned to support the collections team.

Requirements

  • 2+ years of experience in collections or a related field.
  • Knowledge of Canadian collection practices and regulations.
  • High school graduate or equivalent, with a college degree preferred.
  • Significant previous experience in automotive collections.
  • Knowledgeable of effective collections techniques for late-stage delinquent accounts.
  • Highly effective negotiation and conflict resolution skills.
  • Intermediate experience in MS Excel.
  • Fluency in French and English.

What We Offer

Hyundai Capital America is committed to providing a positive and inclusive work environment, with opportunities for professional growth and development. We offer a competitive salary and benefits package, as well as a dynamic and supportive team environment.



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