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Bilingual Collections Specialist
3 months ago
Accoravillage is anequal opportunity employer and is dedicated to fostering diversity and inclusion across all aspects of employment.
Commitment to Accessibility: Accoravillage welcomes requests for accommodation from applicants with disabilities; please reach out to Human Resources if you require assistance during the recruitment process.
Reporting To: Collections Manager
Employment Type: Full-time
Work Hours: 10 AM to 6 PM
What We Offer: A competitive compensation package that includes a base salary, comprehensive benefits, and opportunities for career advancement *Eligibility for benefits is based on employment terms.
Position Overview:
As a Bilingual Collections Specialist, you will be responsible for managing arrears effectively and in line with company policies.
Key Responsibilities:
- Investigate delinquent accounts within your assigned portfolio.
- Oversee collection and administration of your portfolio.
- Minimize financial losses and protect the corporate image.
- Assist clients with budgeting and planning to rectify current delinquencies and prevent future occurrences.
- Assess and collect applicable fees.
- Review bankruptcy cases and consumer proposals, filing proof of claim as necessary.
- Collect common expenses, strata liens, and tax and utility arrears.
- Establish payment plans for arrears settlements.
- Process new pre-authorized payment information.
- Provide credit ratings and mortgage verifications.
- Collect deficiency balances on discharged mortgages.
- Ensure compliance with policies and procedures to meet AML requirements when applicable.
Qualifications:
- Exceptional communication and interpersonal abilities.
- Strong analytical and problem-solving skills.
- A collaborative team player who can also work independently.
- Ability to meet deadlines consistently.
- Proficiency in MS Office and a willingness to learn new technologies.
- Shift work may be required.
- Bilingualism in French and English is essential for interactions with clients.
Work Environment:
- High-volume periods with strict deadlines.
- Extended periods of sitting or remaining stationary.
- Repetitive movements such as typing and using a mouse.
- Prolonged time spent viewing computer screens.
- Multi-tasking may involve handling customer calls while accessing information on a computer.
- Call center duties may require long durations on phone calls using a headset.
About Accoravillage:
Accoravillage is a prominent player in the industry, recognized for its commitment to excellence and employee satisfaction.
We appreciate all applications; however, only candidates selected for an interview will be contacted.
