Salesforce CRM Trainer

2 days ago

Burlington, Ontario, Canada WS Audiology Americas Full time
Job Title: Salesforce CRM Trainer

WS Audiology Americas is seeking a highly skilled Salesforce CRM Trainer to join our team. As a Salesforce CRM Trainer, you will be responsible for developing and delivering comprehensive Salesforce training programs to our staff and clients.

Key Responsibilities:
  • Design and develop Salesforce training programs and materials, including presentations, manuals, and online resources.
  • Train and assist power users in creation of complex dashboards that provide insights into sales performance, customer data, or other key sales metrics.
  • Customize training programs to meet the specific needs of different user groups within the organization.
  • Stay up-to-date with the latest Salesforce features, tools, and best practices.
  • Plan and conduct training sessions for employees and clients both in-person and virtually.
  • Use various instructional techniques and formats, such as role-playing, simulations, team exercises, group discussions, videos, and lectures.
  • Provide one-on-one coaching and support to champions and key users as needed.
  • Assess the effectiveness of training programs through feedback, testing, and performance metrics.
  • Modify training content and delivery methods based on evaluation results and feedback.
  • Report on training activities and outcomes to management.
Requirements:
  • Completion of post-secondary education, ideally at a Bachelor's degree level within a relevant field such as Information Technology, Education, or a blend of post-secondary education experience and related experience.
  • Certified Salesforce Trainer Certification or relevant Salesforce and/or CRM courses or certifications.
  • 3+ years of experience in a CRM trainer capacity.
  • 2+ years of experience in a Salesforce-specific training capacity.
  • Bilingual in English & French would be an asset.
  • In-depth knowledge of Salesforce products and solutions.
  • Excellent communication, presentation, relationship-building, and interpersonal skills.
  • Ability to explain complex technical concepts in a clear and understandable manner.
  • Experience developing engaging and informative content to learners at various levels for both in-person and virtual delivery sessions.
  • Ability to drive adoption through value realization across various learner groups.
  • Strong organizational and time-management skills.
  • Comfortability in leveraging various tools beyond Salesforce including virtual conferencing platforms (MS Teams, Zoom, Webex, etc.), project management tools (Monday.com, Asana, MS Projects, etc.), LMS platforms, Content and Presentation tools (PowerPoint, Canva, etc.), and MS Office Suite.
  • Experience with post-learning evaluation and data collection to measure adoption and learner experience with the goal of continuous improvement of our training offerings.
  • Knowledge of adult learning principles and instructional design.
  • Strong alignment with WSA values.
  • Ability to work in a hybrid model with 2-3 days onsite in Burlington.
  • Ability to participate in some work-related travel as required (~25% on average).

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