Certified Salesforce Trainer

1 week ago

Burlington, Ontario, Canada WSAudiology Full time

About WSAudiology

WSAudiology is a global leader in the hearing health industry, providing innovative solutions and services to millions of people worldwide. Our company values diversity, inclusivity, and collaboration, and we strive to create a work environment that is welcoming and empowering for all employees.

Job Summary

We are seeking a highly skilled and experienced Salesforce Trainer to join our team on a permanent full-time basis. The successful candidate will be responsible for developing and delivering comprehensive Salesforce training programs to our staff and clients, ensuring that all users acquire the necessary skills to maximize their use of Salesforce and achieve business goals.

Key Responsibilities

  • Training Program Development
    • Design and develop Salesforce training programs and materials, including presentations, manuals, and online resources.
    • Customize training programs to meet the specific needs of different user groups within the organization.
    • Stay up-to-date with the latest Salesforce features, tools, and best practices.
  • Training Delivery
    • Plan and conduct training sessions for employees and clients both in-person and virtually.
    • Use various instructional techniques and formats, such as role-playing, simulations, team exercises, group discussions, videos, and lectures.
    • Provide one-on-one coaching and support to champions and key users as needed.
  • Assessment and Evaluation
    • Assess the effectiveness of training programs through feedback, testing, and performance metrics.
    • Modify training content and delivery methods based on evaluation results and feedback.
    • Report on training activities and outcomes to management.
  • Support and Documentation
    • Develop and maintain comprehensive user guides, FAQs, and other documentation to support ongoing Salesforce use.
    • Provide post-training support and troubleshooting assistance to ensure successful Salesforce adoption.
  • Collaboration with Internal Stakeholders
    • Work closely with Global Salesforce administrators, developers, and other stakeholders to understand system changes and updates.
    • Provide support to sales leaders for ongoing and initial training for their team members.
    • Collaborate with other trainers to ensure consistency in material and to stay abreast of best practices.

Requirements

  • Completion of post-secondary education, ideally at a Bachelor's degree level within a relevant field such as Information Technology, Education, or a blend of post-secondary education experience and related experience.
  • Certified Salesforce Trainer Certification or relevant Salesforce and/or CRM courses or certifications.
  • 3+ years of experience in a CRM trainer capacity.
  • 2+ years of experience in a Salesforce-specific training capacity.
  • Bilingual in English & French would be an asset.
  • In-depth knowledge of Salesforce products and solutions.
  • Excellent communication, presentation, relationship-building, and interpersonal skills.
  • Ability to explain complex technical concepts in a clear and understandable manner.
  • Experience developing engaging and informative content to learners at various levels for both in-person and virtual delivery sessions.
  • Ability to drive adoption through value realization across various learner groups.
  • Strong organizational and time-management skills.
  • Comfortability in leveraging various tools beyond Salesforce including virtual conferencing platforms, project management tools, LMS platforms, Content and Presentation tools, and MS Office Suite.
  • Experience with post-learning evaluation and data collection to measure adoption and learner experience with the goal of continuous improvement of our training offerings.
  • Knowledge of adult learning principles and instructional design.
  • Strong alignment with WSAudiology values.
  • Ability to work in a hybrid model with 2-3 days onsite in Burlington.
  • Ability to participate in some work-related travel as required (~25% on average).

What We Offer

  • A competitive total rewards package including base salary + annual bonus entitlement, 100% employer-paid premiums for health, dental and vision care commencing on day one of hire, and RRSP matching.
  • Generous time off and flexible working arrangements including a hybrid work schedule and flexibility, 15 days of paid vacation per year and 7 paid personal days per year.
  • Continuous learning and development through LinkedIn Learning access, internal LMS and training + development content access, and an annual education allotment.
  • A dynamic work environment with a global organization where employees are enabled to do their best work and to be themselves.

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