Associate Director, Business Optimization
1 month ago
Job Summary
The Royal Bank of Canada is seeking an experienced Associate Director to lead the Business Optimization and Strategy team. As a key member of the CDO Data Shared Services team, you will be responsible for maintaining, updating, and executing the long-term planning and strategy for all Shared Data Management Services.
Key Responsibilities
- Develop and maintain tools that drive the maturity of service ownership through the delivery, documentation, and tracking of service roadmaps.
- Display deliverable progress by Program or Service, enabling informed and data-driven resource decision making.
- Assist in developing and implementing strategic plans that align with the overall organizational goals and regulatory readiness timelines.
- Create and manage capacity calculators to allocate resources effectively in the quarterly planning cycle.
- Establish and maintain an official book of work repository to manage all deliverable roadmaps.
- Contribute to defining and tracking Quarterly Operational Key Results (OKRs).
Business Productivity and Performance Metrics
- Collect, analyze, and interpret data to identify trends, inefficiencies, and opportunities for improvement.
- Establish and monitor Key Performance Indicators (KPIs) to track progress and impact of initiatives.
- Prepare detailed presentations to communicate findings, recommendations, and progress to senior management.
- Maintain service and task level benchmarks for accurate measurement of estimated time to completion.
- Support Shared Data Management Services in maintaining and enhancing their JIRA projects through Dashboards and Automations.
Service Optimization
- Evaluate and enhance service delivery models to increase efficiency and effectiveness.
- Partner with Shared Data Management Services to highlight opportunities to implement technology solutions.
- Analyze and reduce service delivery costs while maintaining or improving service quality.
- Quantify and articulate the tangible and intangible benefits of service enhancements.
Stakeholder Engagement
- Facilitate regular touchpoints and workshops with stakeholders to gather input, align on data management objectives, and discuss service improvements.
- Establish service level agreements to promote ownership and accountability for service delivery.
- Clearly define and communicate the value proposition of service improvements to stakeholders.
Requirements
- Minimum of 5 years of people management experience in an operational environment.
- Experience in the Financial Services industry with a focus on data-related activities.
- Ability to manage multiple competing priorities.
- Ability to bridge the gap between business and IT partners and initiate conversations with stakeholders as needed.
- Ability to build long-lasting relationships with Business Partners and Stakeholders.
- Strong team building and people management skills.
- Strong written and verbal communication skills coupled with the ability to communicate effectively across all levels of the organization.
Preferred Qualifications
- Strong knowledge of data visualization and analysis tools such as Tableau, Power BI, etc.
- Strong knowledge of Microsoft Products such as Excel, PowerPoint, Access, etc.
- Familiarity with workflow management tools such as JIRA.
- Knowledge of global data management regulations (e.g., BCBS 239, FRB).
- Ability to prepare and present executive-level slide decks.
What We Offer
- A comprehensive Total Rewards Program including bonuses and flexible benefits and competitive compensation.
- Leaders who support your development through coaching and managing opportunities.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- Opportunities to do challenging work.
Job Skills
Big Data Management, Critical Thinking, Data Administration, Data Governance, Data Visualization, Decision Making, Information Capture, Knowledge Organization, Long Term Planning, People Management, Performance Metrics, Repository Tools, Service Delivery-
Halifax, Nova Scotia, Canada Royal Bank of Canada Full timeJob SummaryAs a key member of the CDO Data Shared Services team, the Associate Director of Business Optimization & Strategy will be responsible for maintaining, updating, and executing the long-term planning and strategy for all Shared Data Management Services.Key ResponsibilitiesDevelop and maintain tools that drive the maturity of service ownership through...
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Halifax, Nova Scotia, Canada Royal Bank of Canada Full timeJob SummaryAs a key member of the CDO Data Shared Services team, the Associate Director of Business Optimization & Strategy will be responsible for maintaining, updating, and executing the long-term planning and strategy for all Shared Data Management Services.Key ResponsibilitiesDevelop and maintain tools that drive the maturity of service ownership through...
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