Associate Director, Business Optimization Specialist

4 weeks ago

Halifax, Nova Scotia, Canada Royal Bank of Canada Full time
Job Summary

As a key member of the CDO Data Shared Services team, the Associate Director of Business Optimization & Strategy will be responsible for maintaining, updating, and executing the long-term planning and strategy for all Shared Data Management Services.

Key Responsibilities
  • Develop and maintain tools that drive the maturity of service ownership through the delivery, documentation, and tracking of service roadmaps.
  • Display deliverable progress by Program or Service, enabling informed and data-driven resource decision making.
  • Assist in developing and implementing strategic plans that align with the overall organizational goals and regulatory readiness timelines.
  • Create and manage capacity calculators to adequately allocate resources in the quarterly planning cycle.
  • Establish and maintain an official book of work repository to manage all deliverable roadmaps.
  • Contribute to the process of defining and tracking Quarterly Operational Key Results (OKRs).
Business Productivity and Performance Metrics
  • Collect, analyze, and interpret data to identify trends, inefficiencies, and opportunities for improvement.
  • Establish and monitor Key Performance Indicators (KPIs) to track progress and impact of initiatives.
  • Prepare detailed presentations to communicate findings, recommendations, and progress to senior management.
  • Maintain service and task level benchmarks for accurate measurement of estimated time to completion.
  • Support all Shared Data Management Services in maintaining and enhancing their JIRA projects through Dashboards and Automations.
Service Optimization
  • Evaluate and enhance service delivery models to increase efficiency and effectiveness.
  • Partner with the various Shared Data Management Services to highlight opportunities to implement technology solutions.
  • Analyze and reduce service delivery costs while maintaining or improving service quality.
  • Quantify and articulate the tangible and intangible benefits of service enhancements.
Stakeholder Engagement
  • Facilitate regular touchpoints and workshops with stakeholders to gather input, align on data management objectives, and discuss service improvements.
  • Establish service level agreements to promote ownership and accountability for service delivery.
  • Clearly define and communicate the value proposition of service improvements to stakeholders.
Requirements
  • Minimum of 5 years of people management experience in an operational environment.
  • Experience in the Financial Services industry with a focus on data-related activities.
  • Ability to manage multiple competing priorities.
  • Ability to bridge the gap between business and IT partners and initiate conversations with stakeholders as needed.
  • Ability to build long-lasting relationships with business partners and stakeholders.
  • Strong team building and people management skills.
  • Strong written and verbal communication skills coupled with the ability to communicate effectively across all levels of the organization.

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