User Assistance Technician

4 weeks ago


Kitchener, Ontario, Canada HONGYAN PRECISION MANUFACTURING LIMITED Full time
Position Overview

As a User Support Technician at HONGYAN PRECISION MANUFACTURING LIMITED, you will play a crucial role in ensuring our users have a seamless experience with their computer systems.

Key Responsibilities
  • Assistance: Address and resolve user issues related to computer operations.
  • Research: Utilize user manuals, technical documentation, and other resources to identify and implement effective solutions.
  • Training: Offer guidance and training to users to help them overcome technical challenges.
  • Documentation: Maintain a comprehensive log of problems and solutions to assist fellow technical support analysts.
  • Support: Provide assistance with business systems, network connectivity, and Internet-related inquiries.
Qualifications
  • Education: Completion of College or CEGEP.
  • Experience: A minimum of 7 months to less than 1 year in a similar role.
  • Employment Type: Permanent position.
  • Language: Proficiency in English is required.
  • Work Hours: Full-time position requiring 35 hours per week.


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