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Technical Support Specialist

2 months ago

Kitchener, Ontario, Canada HONGYAN PRECISION MANUFACTURING LIMITED Full time
Position Overview

We are seeking a dedicated User Support Technician to join our team at HONGYAN PRECISION MANUFACTURING LIMITED. This role is essential in ensuring our users receive the assistance they need to navigate technical challenges effectively.

Key Responsibilities
  • Assist Users: Provide support to users encountering issues with their computer systems.
  • Research Solutions: Utilize user manuals, technical documentation, and other resources to identify and implement effective solutions.
  • Training and Guidance: Offer advice and training to users based on their specific challenges.
  • Documentation: Maintain a comprehensive log of problems and solutions to aid fellow technical support analysts.
  • System Support: Deliver support for business systems, networks, and internet-related issues as they arise.
Qualifications
  • Education: Completion of post-secondary education such as College or CEGEP.
  • Experience: A minimum of 7 months of relevant experience in a technical support role.
  • Employment Type: Permanent position.
  • Language Proficiency: English is the primary working language.
  • Work Hours: 35 hours per week.