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IT Support Advisor
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As a User Support Technician at HONGYAN PRECISION MANUFACTURING LIMITED, you will play a crucial role in assisting users who encounter challenges with their computer systems. Your expertise will help ensure smooth operations and enhance user satisfaction.
Key Responsibilities- Assist Users: Provide support to users facing technical difficulties with their computer systems.
- Research Solutions: Utilize user manuals, technical documentation, and other resources to identify and implement effective solutions.
- Training and Guidance: Offer advice and training to users based on their specific challenges to improve their technical skills.
- Documentation: Maintain a comprehensive log of problems and solutions to aid fellow technical support analysts.
- System Support: Deliver support for business systems, networks, and internet-related issues as they arise.
- Education: Completion of College or CEGEP.
- Experience: A minimum of 7 months to less than 1 year in a technical support role.
- Employment Type: Permanent position.
- Language: Proficiency in English is required.
- Work Hours: Full-time position requiring 35 hours per week.
