Client Care Coordinator

4 days ago


Ottawa, Ontario, Canada Larga Baffin Full time
Job Title: Client Care Coordinator

We are seeking a highly skilled and compassionate Client Care Coordinator to join our team at Larga Baffin. As a Client Care Coordinator, you will play a vital role in ensuring the well-being and satisfaction of our clients.

Key Responsibilities:
  • Client Service: Greet and welcome clients, visitors, and service providers in a professional and courteous manner.
  • Communication: Answer multiple incoming calls, handle customer complaints, and escalate issues as necessary.
  • Administration: Maintain accurate client records, manage corporate documents, and perform general clerical duties.
Requirements:
  • Education: High school diploma or equivalent.
  • Experience: 2-3 years of customer service experience in a similar role.
  • Skills: Excellent interpersonal and communication skills, ability to work in a team environment, and adapt to changing situations.
Preferred Qualifications:
  • Bilingualism: Inuktitut and English language proficiency.

Work Conditions: Flexible hours, including nights, weekends, and holidays. Occasional overtime may be required.

Accommodations: Larga Baffin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Security Clearance: The successful candidate must be able to obtain a recent police records check (for the vulnerable sector) with results acceptable to Larga Baffin.

Vaccination: Larga Baffin requires all employees to be fully vaccinated against COVID-19. Proof of vaccine is a mandatory condition of hire.



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