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Client Care Coordinator
2 months ago
We are seeking a Client Care Coordinator to provide exceptional customer service and support to clients in a 24/7 facility.
The Client Care Coordinator will be responsible for:
* Greeting and ensuring a welcoming environment for clients, visitors, and service providers
* Answering multiple incoming calls in a professional and courteous manner
* Handling customer complaints and escalating to the appropriate individual as needed
* Maintaining professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner
* Acting as the primary contact for client services, coordinating with clients, external vendors, and partners
* Enhancing client quality of care
* Communicating and liaising with various departments and outside service providers to manage client needs
* Maintaining a safe, secure, and healthy environment for clients and coworkers
* Maintaining a clean and organized front desk and lobby area
Key Responsibilities:
* Client Service:
+ Greet and ensure a welcoming environment for clients, visitors, and service providers
+ Answer multiple incoming calls in a professional and courteous manner
+ Handle customer complaints and escalate to the appropriate individual as needed
+ Maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner
+ Act as the primary contact for client services, coordinating with clients, external vendors, and partners
+ Enhance client quality of care
+ Communicate and liaise with various departments and outside service providers to manage client needs
+ Maintain a safe, secure, and healthy environment for clients and coworkers
+ Maintain a clean and organized front desk and lobby area
* Administration:
+ Maintain up-to-date client records and status
+ Maintain client registration procedures to track guests
+ Manage and maintain corporate documents
+ Answer a multi-line phone system
+ Perform general clerical duties (photocopying, faxing, mailing, sorting, basic typing)
+ Other administrative tasks as assigned
Minimum Job Requirements:
* 2-3 years of customer service experience in a similar role
* High school diploma (or equivalent)
* Previous experience working with a variety of people and adapting to changing situations
* Ability to analyze and interpret client needs and offer appropriate options, solutions, and resolutions
* Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
* Excellent interpersonal and communication skills
* First Aid/CPR/AED certification (or willingness to learn)
* Workplace Hazardous Materials Information System (WHIMIS) training (or willingness to learn)
* Bilingualism (Inuktitut and English) is a strong asset
Knowledge and Skills:
* Demonstrated ability and aptitude for problem-solving
* Works well under pressure in a high-energy workplace
* Ability to make accurate observations and exercise independent judgment and calmly take action in a variety of situations
* Ability to operate in an environment that handles sensitive and personal information
* Detail-oriented person with an ability to organize and prioritize tasks
* Ability to prioritize and manage conflicting demands
* Demonstrated time management skills
* High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment
* Ability to adapt to new technology
* Thorough and reliable record-keeping skills
* Knowledge of modern office practices, procedures, and equipment
* Demonstrates professional telephone etiquette
* Ability to work without direct supervision
* Ability to adapt to a variety of people with a winning attitude and dedication to ensuring customer satisfaction
* Ability to effectively communicate both verbally and in writing
Preferred Qualifications:
* Beneficiary status with the ability to speak Inuktitut
Work Conditions:
* Operation of desktop computer and peripherals
* Interaction with customers/clients, and the public at large
* Flexible hours including nights, weekends, and holidays
* Occasional overtime
Larga Baffin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
The successful candidate must be able to obtain a recent police records check with results acceptable to Larga Baffin.
Priority will be given to qualified Nunavut Beneficiaries. Larga Baffin does not provide housing and is not responsible for relocation costs.
Larga Baffin requires all employees to be fully vaccinated against COVID-19.
