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Client Care Coordinator

2 months ago

Ottawa, Ontario, Canada Larga Baffin Full time

Client Care Coordinator role at Larga Baffin requires coordinating client needs, resolving customer inquiries, and maintaining client records in a 24/7 facility with flexible hours.

Key Responsibilities:

  • Greet clients and visitors, ensuring a welcoming environment
  • Answer multiple incoming calls, handle customer complaints, and escalate issues as necessary
  • Maintain professionalism, tact, and diplomacy in all interactions
  • Coordinate with clients, external vendors, and Larga Baffin departments to manage client needs
  • Enhance client quality of care, communicate with various departments, and maintain a safe environment
  • Maintain a clean and organized front desk and lobby area

Administration:

  • Maintain up-to-date client records and status
  • Maintain client registration procedures and track guest information
  • Manage corporate documents, answer multi-line phone systems, and perform general clerical duties

Minimum Job Requirements:

  • 2-3 years customer service experience in a similar role
  • High school diploma (or equivalent)
  • Previous experience working with diverse people and adapting to changing situations
  • Ability to analyze client needs, offer solutions, and resolve issues
  • Excellent interpersonal and communication skills
  • First Aid/CPR/AED certification (or willingness to learn)
  • Workplace Hazardous Materials Information System (WHIMIS) training (or willingness to learn)
  • Bilingualism (Inuktitut and English) is a strong asset

Knowledge and Skills:

  • Problem-solving ability and aptitude
  • Ability to work under pressure in a high-energy workplace
  • Independent judgment and calm decision-making in emergency situations
  • Detail-oriented with ability to organize and prioritize tasks
  • Ability to prioritize and manage conflicting demands
  • Time management skills and flexibility
  • Adaptability to new technology and thorough record-keeping skills
  • Professional telephone etiquette and ability to work without direct supervision

Preferred Qualifications:

  • Beneficiary status with the ability to speak Inuktitut

Work Conditions:

  • Operation of desktop computer and peripherals
  • Interaction with customers/clients and the public
  • Flexible hours, including nights, weekends, and holidays
  • Occasional overtime

Larga Baffin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

The successful candidate must be able to obtain a recent police records check (for the vulnerable sector) with results acceptable to Larga Baffin is a mandatory condition of employment.

Priority will be given to qualified Nunavut Beneficiaries. Larga Baffin does not provide housing and is not responsible for relocation costs.

Larga Baffin requires all employees to be fully vaccinated against COVID-19. Proof of vaccine is a mandatory condition of hire.