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Client Care Coordinator

2 months ago

Ottawa, Ontario, Canada Larga Baffin Full time
Job Summary

Larga Baffin is seeking a highly skilled and compassionate Client Care Coordinator to join our team. As a key member of our client services department, you will be responsible for providing exceptional support to our clients, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Client Service
    • Provide a warm and welcoming environment for clients, visitors, and service providers.
    • Answer multiple incoming calls in a professional and courteous manner, demonstrating a willingness to assist and problem-solve.
    • Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary.
    • Maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner.
    • Act as the primary contact for client services, coordinating with clients, external vendors, and partners, as well as Larga Baffin's Referral and Transportation departments.
    • Enhance our client's quality of care through continuous improvement.
    • Communicate and liaise with various Larga Baffin departments and outside service providers to manage client needs.
    • Maintain a safe, secure, and healthy environment for clients and coworkers by following Larga Baffin's safety standards and protocols.
    • Maintain a clean and organized front desk and lobby area.
    • Maintain and clean all guest common areas during scheduled overnight shifts.
  • Administration
    • Maintain up-to-date client records and status.
    • Maintain client registration procedures, including check-in, check-out, and hospital admissions, to track guest information.
    • Manage and maintain corporate documents.
    • Answer a multi-line phone system.
    • Perform general clerical duties, such as photocopying, faxing, mailing, sorting, and basic typing.
    • Complete other administrative tasks as assigned.
Requirements
  • 2-3 years of customer service experience in a similar role.
  • High school diploma or equivalent.
  • Previous experience working with diverse people and adapting to changing situations.
  • Ability to analyze and interpret client needs, offering suitable options, solutions, and resolutions.
  • Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
  • Excellent interpersonal and communication skills.
  • First Aid/CPR/AED certification or willingness to learn.
  • Workplace Hazardous Materials Information System (WHIMIS) training or willingness to learn.
  • Bilingualism in Inuktitut and English is a strong asset.
Preferred Qualifications
  • Beneficiary status with the ability to speak Inuktitut.
Work Conditions
  • Operation of desktop computer and peripherals.
  • Interaction with customers/clients and the public at large.
  • Flexible hours, including nights, weekends, and holidays.
  • Occasional overtime.

Larga Baffin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates participating in all aspects of the selection process. The successful candidate must be able to obtain a recent police records check with results acceptable to Larga Baffin. Priority will be given to qualified Nunavut Beneficiaries. Larga Baffin requires all employees to be fully vaccinated against COVID-19, with proof of vaccination being a mandatory condition of hire.