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Client Care Coordinator

2 months ago

Ottawa, Ontario, Canada Larga Baffin Full time
Job Title: Client Care Coordinator

We are seeking a highly skilled and compassionate Client Care Coordinator to join our team at Larga Baffin. As a Client Care Coordinator, you will play a vital role in ensuring the well-being and satisfaction of our clients.

Key Responsibilities:
  • Client Service: Provide exceptional customer service to clients, responding to their needs and concerns in a timely and professional manner.
  • Communication: Communicate effectively with clients, internal stakeholders, and external partners to ensure seamless coordination of client services.
  • Problem-Solving: Analyze and resolve client complaints and issues in a fair and efficient manner.
  • Record Keeping: Maintain accurate and up-to-date client records, ensuring confidentiality and compliance with regulatory requirements.
Requirements:
  • Education: High school diploma or equivalent required.
  • Experience: 2-3 years of customer service experience in a similar role.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office.
Preferred Qualifications:
  • Bilingualism: Inuktitut and English language proficiency is an asset.

Larga Baffin is an equal opportunities employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.