Program Operations Manager

4 weeks ago


Trail BC, Canada Kootenay Career Development Society Full time

Position Overview: We are seeking a dedicated individual to oversee and enhance our community service programs, ensuring they align with our mission and goals.

Key Responsibilities:

  • Collaborate with the Executive Director to formulate and execute strategic initiatives that support the organization's vision.
  • Manage daily operations of various programs, guaranteeing exceptional service delivery and adherence to established objectives.
  • Lead and mentor interdisciplinary teams, utilizing strong communication and conflict resolution skills.
  • Engage with community partners to improve program outreach and effectiveness, while coordinating special projects as needed.
  • Handle multiple projects with a high degree of professionalism and confidentiality.
  • Design and implement innovative programs and services, while organizing community-based activities collaboratively.
  • Effectively manage program budgets and resources.
  • Prepare comprehensive reports for the Executive Director and Board of Directors regarding program performance and outcomes.
  • Uphold the positive cultural practices of our organization in all service delivery.
  • Recruit, train, and evaluate program coordinators, staff, and volunteers, providing necessary support and guidance.
  • Facilitate constructive conflict management among team members.

Program Areas:

  1. Family and Seniors Support and Counselling Services, including Early Years, Pregnancy Outreach, and Child Care Resource programs.
  2. Mental Health, Legal, and Supportive Housing Services, encompassing various advocacy and support initiatives.


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