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Hotel Guest Services Agent

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ThompsonNicola Regional District, Canada Days Inn & Suites Thompson Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Days Inn & Suites Thompson. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Reservation Management: Take, cancel, and change room reservations as needed.
  • Hotel Information: Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions.
  • Departure Processing: Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Communication: Answer telephone calls and relay messages to guests and staff.
  • Special Needs: Assist guests with special needs, such as wheelchair accessibility and mobility requirements.
  • Customer Service: Provide exceptional customer service to guests, responding to their needs and concerns in a timely and professional manner.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: Will train.
  • Work Setting: Hotel, motel, resort.
  • Work Conditions and Physical Capabilities: Attention to detail, fast-paced environment.
  • Personal Suitability: Client focus, organized, team player.
  • Work Term: Permanent.
  • Work Language: English.
  • Hours: 40 hours per week.